Agile Product Owner Contact Center
Momentum Financial Services Group
Turn customer journeys into prioritized Agile delivery as Momentum Financial Services Group’s Product Owner for the Contact Center Pod. Hybrid work is available.This Product Owner shapes product strategy, backlog decisions, and measurable outcomes across Momentum’s contact center ecosystem. You will collaborate with Contact Center Operations, Technology, Compliance, Risk, Architecture, and business stakeholders. The work supports customer service delivery, advisor workflows, and responsible technology transformation.Key Responsibilities:
Translate customer, business, regulatory, and technology requirementsMaintain epics, features, user stories, and acceptance criteriaMake primary decisions on backlog prioritizationParticipate in planning, refinement, reviews, and retrospectivesUse metrics to identify and address customer friction pointsRequirements:
Five-plus years of relevant product ownership or analysis experienceDemonstrated Agile delivery and backlog prioritization experienceUnderstanding of customer journeys and service performance metricsExperience with CCaaS, omnichannel servicing, or CRM integrationsBachelor’s degree or relevant Agile certification is acceptedUse Agile product ownership, operational insight, and stakeholder alignment to deliver contact center capabilities with measurable outcomes.
#J-18808-Ljbffr
Translate customer, business, regulatory, and technology requirementsMaintain epics, features, user stories, and acceptance criteriaMake primary decisions on backlog prioritizationParticipate in planning, refinement, reviews, and retrospectivesUse metrics to identify and address customer friction pointsRequirements:
Five-plus years of relevant product ownership or analysis experienceDemonstrated Agile delivery and backlog prioritization experienceUnderstanding of customer journeys and service performance metricsExperience with CCaaS, omnichannel servicing, or CRM integrationsBachelor’s degree or relevant Agile certification is acceptedUse Agile product ownership, operational insight, and stakeholder alignment to deliver contact center capabilities with measurable outcomes.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Agile Product Owner Contact Center in Winnipeg, MB vacancy
$110k - $120k per year
...term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million... ...position is between C$ 110, 000 to C$ 120,000The Job: Product Owner, Contact Center Pod The Product Owner, Contact Center Pod is responsible for...AgileLong term contractTemporary workWork at officeImmediate startRemote workMomentum Financial Services Group
Winnipeg, MB1 hour ago$109.4k - $150.48k per year
...recovery and resolution capabilities, develops a high-performing escalation team, and connects customer experiences with business and product stakeholders to eliminate recurring issues and improve the overall customer experience. What you’ll do… We’re looking for a...Suggested- Official Internal Job Title Agile Product OwnerDirection Gestion des identités et des accèsPourquoi ce poste est important Contribue... ...suivi les formations équivalentes en Agilité (SAFe® Product Owner/Product Manager, PMI Professional in Business Analysis (PMI-PBA...AgileWork at officeFlexible hours
CIE_101 Beneva Inc.
Winnipeg, MB1 hour ago - ...role in the decisions that shape the evolution of a strategic product? As a Product Owner, you will contribute to the evolution of solutions that... ...comparable backlog management tool and is comfortable working in an Agile environment. Has advanced proficiency in French and...AgileFlexible hours
$96.9k - $136.8k per year
...the delivery of innovative client solutions. Working closely with Product, Technology, Architecture, and Delivery partners, the team drives... ...speed to market. Key Accountabilities Product Ownership & Agile Delivery Translate business objectives and strategic initiatives...AgileShift work- Lead Agile product delivery onsite in Calgary with backlog prioritization, stakeholder alignment, and customer-focused decision-making at the center.This Product Owner contract runs for 12+ months with potential extension through Lighthouse Technology Services. You will guide...AgileContract work
Lighthouse Technology Services
Winnipeg, MB1 hour ago - ...Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role...Full time
- Guidewire platform ownership and Agile backlog leadership anchor this Business Systems Analyst opportunity. Shape delivery across insurance... ....As part of the Guidewire Platform team, you will act as Product Owner for initiatives spanning PolicyCenter, ClaimCenter,...Agile
Definity
Winnipeg, MB1 hour ago - Orion Innovation in Mississauga, ON, is seeking a highly skilled Product Owner to join our Canada-based team. You will leverage Agile methodologies to manage and deliver critical projects and initiatives, driving product development and ensuring alignment with the organization...Agile
Orion Innovation
Winnipeg, MB1 hour ago - Apply agile product management expertise at Fidelity in Toronto’s flexible hybrid environment, collaborating across time zones with offshore... ...teams. Guide delivery for Wealth Digital Experience.As Product Owner, you will manage priorities and delivery for a cross-functional...AgileFlexible hours
Fidelity Canada
Winnipeg, MB1 hour ago - Shape AskHR’s Agile delivery in Toronto with backlog leadership, stakeholder collaboration, and strategic roadmap development for TD colleagues. Work location is Toronto, Ontario.TD seeks a Product Owner I to lead product direction for its ServiceNow-based HR help desk application...Agile
The Toronto-Dominion Bank (Canada)
Winnipeg, MB1 hour ago - TD Bank Group in Markham, Ontario seeks a Product Owner I for Small Business Insurance on the Guidewire Policy & Billing platform. You will... ...translate customer needs into epics and user stories, and drive agile delivery with cross-functional teams. You bring undergraduate degree...Agile
TD Bank Group
Winnipeg, MB1 hour ago - AmeXio recherche un Product Owner / Analyste d’affaires pour accompagner un leader aérospatial dans la traduction des besoins métiers en exigences... ...techniques et les utilisateurs finaux au sein d’un cadre agile. Vous contribuerez à définir la vision produit, prioriser les besoins...Agile
Amexio
Winnipeg, MB1 hour ago - Beneva recherche un Responsable de produit agile à Montréal pour maximiser la valeur des solutions de gouvernance des identités et des accès (GIA). Vous recueillerez besoins et contraintes, orienterez l’évolution du produit et prioriserez le carnet de produit en collaboration...Agile
Beneva
Winnipeg, MB1 hour ago - La GRICS est le leader des solutions logicielles dédiées à l’éducation au Québec, et cherche un propriétaire de produit pour guider l’évolution de solutions numériques destinées aux établissements scolaires et à l’administration. Vous travaillerez avec des équipes multidisciplinaires...Agile
GRICS
Winnipeg, MB1 hour ago - AMEXIO is seeking a Product Owner / Business Analyst to bridge business needs with technology in an agile setting. You will translate stakeholder input into clear requirements, shape the product vision, prioritize backlog, and deliver solutions aligned with organizational goals...Agile
Amexio
Winnipeg, MB1 hour ago - ...experienced Business Systems Analysts with contact center expertise to join our team. Role... ...technology drives customer experience, agent productivity and operational results. Key... ...center leaders, business sponsors, product owners and technical teams to gather, analyze and...AgileWork at office
BrainRidge Consulting
Winnipeg, MB1 hour ago - A media company is seeking a seasoned Digital Product Owner to lead scrum teams and ensure the timely delivery of product solutions. You will... .... This role requires excellent communication and organizational skills, with expertise in Agile methodologies. #J-18808-LjbffrAgile
Epoch Recruiters
Winnipeg, MB1 hour ago - ...monitoring for business customers, collaborating with CC architects, product owners, scrum masters and developers. Based in Canada with a... ...proactive problem resolution, and strong customer satisfaction while leveraging Genesys and other contact center tools. #J-18808-LjbffrAgile
BCE Inc
Winnipeg, MB1 hour ago - ...Summary Bell Canada is the Canadian leader in contact centre solutions. We are a dynamic team that... ...work closely with team members such as contact center solution architects and specialist, network architects, product owners, scrum masters, and developers. The Specialist...AgileWork at office3 days per week
BCE Inc.
Winnipeg, MB1 hour ago - TD Insurance is seeking a Product Owner I for Small Business Insurance to define, prioritize, and deliver capabilities on the Guidewire Policy... ...measurable business outcomes. You will manage delivery across Agile ceremonies, collaborate with stakeholders, and ensure alignment...Agile
TD
Winnipeg, MB1 hour ago - Lead AWS cloud engineering for Amazon Connect contact centers, applying CloudFormation, AWS CLI, and security practices across production environments.This senior engineer designs, builds, and supports AWS cloud environments for contact center solutions. The work includes Amazon...
Rubicon Path
Winnipeg, MB1 hour ago - Build Google Cloud Contact Center AI solutions through call-flow configuration, CRM integrations, structured testing, and clear technical documentation... ....Miratech is seeking a Senior Google CCAIP Engineer with production cloud contact center experience. This role translates approved...
Miratech
Winnipeg, MB1 hour ago $115k - $130k per year
...Developers, Data Analysts, UX Designers, Product Owners, IT Operations and we’re growing fast!... ...priorities, and delivery coordination across agile teams. Translate business problems,... ..., continuous improvement, and user-centered thinking across teams. Support EllisDon...AgileEllisDon Corporation
Winnipeg, MB1 hour ago- ...that support academic operations. We are agile, cross-functional teams of analysts, developers... ...improvement. Our focus is building user-centered IT solutions that simplify processes,... ...’s mission.About the RoleThe Lead Product Owner is responsible for driving the design and...AgileLong term contractContract workTemporary work
Simon Fraser University
Winnipeg, MB1 hour ago - Bilingual QE Engineer – Contact Center Tools Key Skills: Amazon Connect, French Speaking & Test AutomationSkill Required Expertise in... .../Eclipse), etc. Experience working in a structured scaled Agile environment.Strong knowledge of AWS Amazon Connect is a plus.French...Agile
Astra-North Infoteck Inc.
Winnipeg, MB1 hour ago - ...with Java, UI, and API automation as a QE Engineer supporting contact center technology.This bilingual engineering assignment focuses on testing... ...and APIsJava core knowledgeFamiliarity with structured scaled Agile environments and delivery toolsUse French, Java, contact center...Agile
Astra-North Infoteck Inc.
Winnipeg, MB1 hour ago - ...for a resource with a combination of Contact Center/Amazon Connect technical skills and AWS... ..., self-service containment, agent productivity, and operational efficiency. Troubleshoot... .... Provide technical ownership for production issues, root cause analysis, problem management...
Raas Infotek LTD
Winnipeg, MB1 hour ago - ...CCAIP Engineer, you will build, configure, and test customer contact center solutions. The work includes IVR menus, queues, routing, CRM integrations... .... You will implement approved specifications accurately, test production-focused configurations, and document technical outcomes.Key...Remote work
Miratech Group
Winnipeg, MB1 hour ago - ...required but nice to have)Position Overview Seeking Senior Product Owner with a strong background in data driven products and experience... ...coordination between business and technical teams.Participate in Agile ceremonies, including sprint planning, backlog refinement, and...Agile
Experis
Winnipeg, MB1 hour ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Agile Product Owner Contact Center. Be the first to apply!
Related searches
- manager product owner Winnipeg, MB
- product owner Winnipeg, MB
- digital product owner Winnipeg, MB
- agile scrum Winnipeg, MB
- agile coach Winnipeg, MB
- call centre work from home Winnipeg, MB
- work at home call center Winnipeg, MB
- french call center Winnipeg, MB
- centre d appel Winnipeg, MB
- dans un centre d appel Winnipeg, MB