Program Scheduler

Job Responsibility:

At Carefor, we know our work matters, and we're proud of the impact we have in people's lives. Our team of professionals offer care to our clients and their families by focusing on the whole person. By working in the home and community, our team has time to connect and affect real change that enriches lives and gives choice.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we're looking out for you and your family.

Program Scheduler

Under the direction of the Manager, Client Care, Homemaking & Going Home, the Program Scheduler works as part of the Client Services Team to implement Carefor's approved and prescribed processes to develop and maintain the master rotation for Homemakers and PSW staff across Champlain.

What you will do:

• Responds to and manages employee absences to ensure client visits are assigned
• Acts as support contact to contracted service providers
• Completes all required tasks to ensure there is adequate staff scheduled to meet service requirements, which involves anticipating and monitoring needs and initiating appropriate action
• Provides work schedules and grants time off to staff in consultation with Manager, while working within the provisions of program policy and procedures
• Works in liaison with the Manager to inform of any scheduling and/or contracted service provider issues
• Supports waitlist management principles
• Coordinates orientation/training for new staff in applicable programs
• Creates and distributes various schedules and master rotations
• Provides timely information, using technology (Alayacare, Caredove, telephone, e-mail, voicemail), to field staff, contracted service providers, co-workers, managers, supervisors, and clients, ensuring staff scheduling meets service delivery needs
• Gathers and prepares program statistics as required - staffing numbers, admissions
• Contributes to the principles of customer-focused service and continuous quality improvement
• Handle time sensitive incoming staffing and/or client requests (time off, hospitalization, complaints)
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures, and participates in training as required

What you will bring:

• Minimum high school diploma
• Minimum 2-3 years scheduling experience
• Minimum 2-3 years experiencing in supporting contracted service providers
• Experience scheduling within the confines of collective agreements and labour standards
• Proficiency in Outlook and database management
• Must have office administration or office information technology expertise
• Experience in clinical environment is considered an asset
• Bilingualism (spoken French) is a requirement
• This position requires someone with the ability to deal with issues and tasks proactively and simultaneously, with a calm demeanour and a customer centric approach.
• Good organizational, time management, and prioritization skills.
• Proven ability to work both independently as well as collaboratively as part of a team and with managers/supervisors
• Well-developed communication skills (English) both oral and written
• Ability to proactively provide effective, timely solutions.
• Ability to plan, organize, and coordinate activities in a fast paced environment

What we offer you:

The hiring range for this position is $39,117.00.00 to $48,906.00 per year which reflects the expected starting salary based on qualifications and experience. Please note, this is not the full salary range for the position. Opportunities for growth within the full salary ran39,117.00ge are available in alignment with organizational policies and performance.

• Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)
• Health and Dental Benefits
• Employee and Family Assistance Program
• Professional Development Opportunities
• Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries
• Staff who are deeply committed to excellent client care

Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

Job Types: Full-time, Permanent

Pay: $39,117.00-$48,906.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Cornwall, ON K6H 3P3