Association Manager, Consulting & Community Solutions

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Job Objective

MCI Canada’s Consulting & Community Solutions (CCS) team serves as a strategic partner to national and international associations, delivering integrated leadership, governance, membership, and conference solutions that enable long‑term sustainability and organizational growth. The Association Manager provides strategic and operational leadership across a portfolio of associations, serving as a trusted advisor to association executives, boards, and committees. The role is accountable for portfolio oversight, team leadership, and the delivery of integrated operational and strategic initiatives, ensuring alignment with each association’s mission, long‑term objectives, and sustainable growth.

Key Responsibilities

• Serve as a trusted advisor to association executives, boards, and committees, translating strategic priorities into executable plans that advance the association’s mission and long‑term objectives.
• Lead the delivery of day‑to‑day association operations while maintaining a forward‑looking focus on sustainability, relevance, and growth.

• Provide comprehensive governance support, including board and committee coordination, meeting preparation, minute‑taking, and follow‑up on decisions and action items.
• Ensure compliance with bylaws, policies, regulatory requirements, and best practices in governance and fiduciary oversight.
• Support board effectiveness through briefing materials, governance reviews, planning cycles, and decision‑support analysis.

• Oversee day-to-day financial operations, including budgeting, forecasting, and financial reporting
• Develop and monitor annual budgets for core operations, programs, and events (e.g., annual meeting, education initiatives)
• Track revenues and expenses, ensuring alignment with organizational goals and financial sustainability
• Manage accounts payable/receivable, invoicing, and vendor payments in a timely and accurate manner
• Coordinate with external accountants/auditors to support annual audits and financial statements
• Ensure compliance with regulatory requirements and not-for-profit financial standards
• Monitor and report on grant funding, sponsorships, and restricted funds, ensuring appropriate allocation and use
• Provide financial insights and reports to leadership, board, and committees to support decision‑making
• Implement and maintain financial controls, policies, and procedures to safeguard organizational assets

• Oversee general administrative operations to ensure efficient and effective organizational functioning
• Develop, implement, and maintain standard operating procedures (SOPs) across key functional areas
• Support governance activities, including board and committee meetings, agenda preparation, and documentation
• Maintain organizational records, contracts, and compliance documentation in accordance with legal requirements
• Manage vendor relationships, contracts, and service agreements
• Coordinate human resource administrative functions, including onboarding, contracts, and policy adherence
• Ensure compliance with applicable regulations (e.g., privacy laws, not-for-profit governance requirements)
• Support risk management and organizational policies, including insurance, data protection, and internal controls
• Facilitate cross-functional coordination between membership, education, events, and communications teams
• Identify opportunities to improve operational efficiency through process enhancements and system optimization

• Oversee the day-to-day management and optimization of the association’s membership portal, ensuring a seamless user experience
• Maintain accurate and up-to-date member records, including onboarding, renewals, and status updates
• Serve as the primary administrator for the membership platform (e.g., CRM/AMS), including configuration, troubleshooting, and enhancements
• Coordinate with IT vendors and platform providers to implement system upgrades, integrations, and new features
• Develop and implement strategies to support member recruitment, engagement, and retention, ensuring a strong and diverse membership base.
• Oversee membership administration, data integrity, renewals, and reporting across CRM and membership platforms.
• Strengthen member value propositions by aligning programs, communications, and benefits with evolving member needs.

• Support and enable volunteer leaders, committees, and special interest groups to deliver meaningful programs and initiatives.
• Foster productive collaboration between committees, staff, and external partners, ensuring clarity of roles, timelines, and outcomes.
• Enhance community engagement through structured touchpoints, targeted communications, and scalable engagement initiatives.

• Lead the planning, development, and execution of the scientific and educational program for the annual meeting
• Coordinate with program committees, faculty, and leadership to develop high-quality, evidence‑based content
• Manage the call for abstracts, including submission systems, peer review processes, and program integration
• Oversee speaker invitations, confirmations, and faculty communications, ensuring alignment with program objectives
• Develop detailed program schedules, ensuring balance across topics, formats, and target audiences
• Coordinate session logistics, including AV requirements, speaker readiness, and on‑site execution
• Collaborate with communications teams to support program promotion and dissemination of educational offerings
• Evaluate program outcomes through attendee feedback, engagement metrics, and post-event reporting
• Support the development and delivery of additional educational initiatives (webinars, courses, workshops, and online learning modules)

• Oversee all aspects of continuing medical education (CME/CPD) accreditation for the annual meeting and other educational activities
• Ensure compliance with accrediting body standards (e.g., Royal College, ACCME, or equivalent), including documentation and reporting requirements
• Coordinate the development and review of learning objectives, needs assessments, and evaluation tools
• Manage faculty disclosure collection and conflict‑of‑interest mitigation processes
• Prepare and submit accreditation applications and supporting materials within established timelines
• Maintain accurate records and audit‑ready documentation for all accredited activities
• Advise internal stakeholders on accreditation requirements and best practices in continuing professional education
• Monitor changes in accreditation standards and implement necessary updates to processes and policies
• Support post‑activity reporting, including outcomes measurement and credit certification

• Oversee association marketing and communications activities, including digital communications, campaigns, content development, and outreach initiatives.
• Support brand alignment and consistent messaging across platforms to strengthen visibility, credibility, and stakeholder engagement.
• Contribute to awareness and advocacy campaigns that advance the association’s mission and strategic priorities.

• Oversee and optimize the use of technology platforms, including CRM systems, membership databases, registration tools, websites, and marketing platforms.
• Ensure systems are used effectively to support data‑driven decision‑making, operational efficiency, and enhanced member experiences.
• Identify opportunities for system enhancements that support scalability and long‑term growth.

• Prepare and present reports, dashboards, briefing materials, and strategic recommendations to executive leadership and boards.
• Track performance against strategic, operational, and financial goals, ensuring transparency and accountability.
• Ensure adherence to timelines, service standards, policies, and procedures across all areas of responsibility.

• Lead, mentor, and support project coordinators and association staff, ensuring effective workload management, collaboration, and professional development.
• Foster a high‑performing team culture focused on quality, accountability, and continuous improvement.
• Manage and deliver special projects, including strategic planning initiatives, organizational reviews, awareness campaigns, and new program launches.

Reporting & Relationships

This role reports to the Senior Manager, Association Management, and the Director, Consulting & Community Solutions.

The Association Manager Works Closely With

• Association Management leadership
• Association executives, boards, councils, and committees
• Conference Operations leadership
• Internal CCS team members and cross‑functional departments
• External partners, vendors, and suppliers

Qualifications & Experience

• Minimum five (5) years of experience in association and/or not‑for‑profit management
• Post‑secondary education in Business, Administration, Hospitality, Event Management, or a related field (or equivalent experience)
• Strong understanding of the association and not‑for‑profit environment with preferred background with medical associations
• Proven experience managing multiple clients, projects, and stakeholders simultaneously
• Willingness to travel domestically and internationally, as required

Technical Skills

• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Association Management Platforms
• SharePoint and collaboration tools

Experience With

• CRM systems
• Membership and registration systems
• Event management software
• Learning management systems
• Email marketing tools

Core Competencies

• Strong influencing, persuasion, and negotiation skills
• Highly motivated, entrepreneurial, and solutions‑oriented mindset
• Empathy and ability to work with diverse stakeholders and cultures
• Strong analytical, problem‑solving, and research capabilities
• Ability to manage multiple priorities across clients and projects
• Excellent written, verbal, and presentation skills
• High attention to detail combined with big‑picture thinking
• Strong planning and project management skills

Additional Requirements

• Ability to work flexible hours, including evenings and weekends, as required for events and client meetings
• Availability for extended hours during peak delivery periods and on‑site event execution

Benefits

• Salary ranging from $75,000 - $80,000 annually
• Fully remote role (Canada-based), with occasional travel and on‑site support required for events and key meetings.
• Comprehensive health and dental benefits.
• Health Spending Account (HSA) & Lifestyle Spending Account (LSA)
• Birthday day off
• Friendly and collaborative work environment.

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