Implementation and Training Consultant

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Implementation and Training Consultant based in Canada.

Join a collaborative, technology-driven environment focused on transforming enterprise transportation and logistics operations. In this role, you will lead end-to-end software implementations, helping clients improve workflows and maximize the value of their transportation management systems. You will work closely with customer stakeholders to assess business processes, define requirements, and configure tailored software solutions. Your expertise will support data conversion, go-live planning, technical troubleshooting, and comprehensive client training. With opportunities to engage directly with enterprise customers and influence operational performance, you will play a key role in driving digital transformation across complex supply chains. This position offers a hands-on consulting environment where initiative, problem-solving, and cross-functional collaboration are essential.

Accountabilities

• Lead end-to-end software implementation projects, including gathering customer requirements, analyzing business workflows, and configuring appropriate software modules.
• Assess clients’ existing business processes and recommend improvements to optimize operational efficiency and software adoption.
• Deliver comprehensive training to external clients, enabling them to use enterprise software effectively and improve their day-to-day operations.
• Coordinate data conversion activities and develop go-live and cutover strategies to support successful implementations.
• Troubleshoot and resolve technical issues encountered during implementation, helping ensure a smooth transition to new systems.
• Collaborate with project managers and customer stakeholders to coordinate activities, maintain implementation timelines, and provide regular progress updates.
• Build strong relationships with client stakeholders across different organizational levels, supporting alignment on requirements, priorities, and project outcomes.

Requirements

• 3–5 years of experience implementing or supporting enterprise application software for external clients.
• Demonstrated ability to assess business processes, understand operational requirements, and translate them into effective software configurations.
• Strong project ownership and leadership skills, including the ability to prioritize competing demands, coordinate cross-functional activities, and build consensus.
• Excellent written and verbal communication skills, with the ability to manage relationships and communicate effectively with stakeholders at different levels.
• Strong analytical and problem-solving abilities, particularly when addressing workflow challenges and software implementation issues.
• Experience with TruckMate or other enterprise transportation management systems is considered an asset.
• Previous operational or administrative experience in transportation and logistics is an advantage.
• Familiarity with project management methodologies and database troubleshooting related to financial or operational workflows is beneficial.
• Willingness to travel extensively, as the original posting specifies a travel requirement of approximately 60–80%.

Benefits

• Remote work: The role is listed as remote in Canada, although the original posting also references a US remote location. Canadian eligibility and the precise remote-work arrangement should be confirmed during recruitment.
• Collaborative environment: Work alongside cross-functional teams and customer stakeholders on enterprise software implementation projects.
• Purpose-driven work: Contribute to technology solutions designed to improve productivity, operational efficiency, safety, and sustainability across transportation and supply chains.
• Professional ownership: Opportunity to take initiative, lead implementation activities, and contribute directly to customer outcomes.
• Growth and innovation: Work in an environment that emphasizes collaboration, professional development, and innovative problem-solving.
• Travel: The position requires approximately 60–80% travel, which candidates should consider when evaluating the role.
• Compensation and additional benefits: Salary, healthcare coverage, paid time off, retirement benefits, and other specific employee perks are not detailed in the original posting and should be confirmed with the hiring team.