Freight Brokerage Customer Success Manager

Descartes Group

Drive freight brokerage customer success through Descartes TMS expertise, data-driven account management, and trusted relationships in a remote position.

This Technical Account Manager role supports freight brokers using Descartes Transportation Management System solutions. You will improve LTL and FTL workflow adoption, strengthen retention, and identify account growth opportunities. Success depends on customer communication, renewal management, and measurable account performance.

Key Responsibilities:

Build trusted relationships and manage account health proactively
Guide freight brokers toward stronger TMS adoption
Conduct business reviews and address customer challenges
Develop upsell and cross-sell opportunities
Use CRM data and usage metrics to track performance

Requirements:

Five to six years in account management or customer success
Understanding of freight brokerage, LTL, FTL, and TMS workflows
Ability to manage renewals and negotiate effectively
Strong communication, problem-solving, and stakeholder management skills
Experience with HubSpot, Jira, and Microsoft Office

Apply freight brokerage knowledge, customer success expertise, and data-driven planning to grow Descartes TMS customer value.

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Vacancy posted 11 hours ago

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