Concessions Supervisor

Job Description

The Concessions Event Supervisor is an extension of the Concessions Management team and oversees the day-to-day operations of a group of concession locations ensuring excellent customer satisfaction, leading a team of associates and maintaining standards.

This key role involves setting up concessions locations, managing inventory, cash/POS reconciliation, enforcing policies and adherence to applicable laws along with ensuring a safe and positive environment for all staff and guests. 

Job Responsibilities

A successful Concession Event Supervisor will be responsible for:
• Supervise, train and mentor employees working in assigned areas.
• Ensure operational efficiency,
• Assigning duties, ensuring adequate staffing and providing guidance and support to associates.
• Ensure adherence to company policies and standards.
• Overseeing the set-up of concessions locations before each event, including inventories, stocking, food & beverage prep. and equipment checks.
• Overseeing the closing of concession locations after each event including inventories, re-stocking, sanitation, equipment checks and securing of product.
• Interacting with guests and addressing their needs, providing a positive experience. Resolving minor issues if required and escalating more complex problems to your manager.
• Ensure attendants are properly operating the point-of-sale system, ringing in transactions and collecting payments. 
• Ensuring food is prepared and handled safely following hygiene and sanitation standards.
• Monitor the preparation and assembling of food and beverages, ensuring completed according to established recipes and guidelines.
• Maintaining sanitation and safety, reporting and concerns or incidents according to policy.
• Adhering to established procedures and policies for food & beverage preparation, credit/debit/cash and customer service while upholding venue standards.
• Ensure adherence to all Government regulations, laws and in-house policies on Responsible Alcohol Service including ID checks and managing over-service situations.
• Maintaining all the event paperwork including completion of opening & closing counts, re-counts, waste tracking, product transfers, re-stock orders and assisting with the end of night reconciliation.
• Ensure the concession locations operate smoothly and efficiently, including setup, shut down and maintaining a clean, organized and stocked work area.
• Additional tasks assigned by the Manager

Qualifications

• Friendly, welcoming and able to interact with customers and co-workers in a positive manner.
• Excellent communications and interpersonal skills.
• Ability to work in a fast-paced dynamic environment; capable of handling multiple tasks and working under pressure.
• Strong leadership and problem-solving skills.
• Serve Right Certification and a minimum age of 18 to serve in the Province of Nova Scotia.
• Food handling certification as required by the Province of Nova Scotia.
• Ability to use a point-of-sale (POS) system for order taking and payment processing.
• Knowledge food safety and hygiene practices and regulations.
• Ability to work effectively as part of a team promoting a positive culture. 
• Ability to follow and also provide directions.

• Capable of standing and walking for extended periods.
• Frequently lifting and carrying items such as food supplies, prepared menu items and beverages often and may be up to 30 lbs.
• Repetitive hand and arm movements and motions such as preparing food & beverage orders, entering orders into the point-of-sale system, restocking items.
• Stand Leads need to bend and reach to access items, serve customers and clean surfaces.
• Ability to work in a variety of conditions including variable temperatures, and potentially around wetness, noise and other hazards. 
• Potential for working in some locations with limited space.
• Flexibility; willingness to work various shifts including evenings, weekends and holidays.

#ACAN100

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

About Aramark

Aramark is a leading service and solutions provider in Canada. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at 

All applications will be treated in the strictest confidence. Canada is an equal opportunities employer.

The pay range for this position is $21.00 - $23.00.