Maitre d'hotel - Benjamin

The Maitre d'hotel reports to the Restaurant Manager. Their role is to coordinate all dining room operations within the restaurant. They assist in supervising the service team and play a key role in guest reception and the overall customer experience.

RESPONSIBILITIES

• Ensure proper service planning based on anticipated guest volume;
• Assist in supervising staff during service;
• Maintain ongoing communication with the kitchen to ensure smooth service operations;
• Support service activities as needed;
• Ensure guest satisfaction during and after service;
• Handle guest complaints when necessary;
• Assist in inventory management;
• Act as the person in charge of the establishment in the absence of the Restaurant Manager;
• Complete all required administrative tasks.

QUALIFICATIONS

• Training in restaurant management, an asset;
• Minimum of three (3) years of experience as a Maitre d'hotel or in a similar position;
• Good knowledge of restaurant software systems (Micros and OpenTable are assets);
• Strong interest in teamwork;
• Excellent customer service skills;
• Demonstrated leadership abilities;
• Self-motivated with a strong sense of initiative;
• Flexible availability, including days, evenings, and weekends;
• Excellent communication skills in both French and English, spoken and written.