Hvac Service Operations Manager
Quantum
Lead Calgary HVAC service operations with strong technical knowledge, team leadership, and workforce planning expertise. Support field performance, customer satisfaction, and business results.This Service Manager role suits experienced HVAC professionals ready to lead technicians and field service teams. You will oversee scheduling, staffing, productivity, and service quality. The position also involves operational KPIs, budgets, labour costs, gross margins, profitability targets, and customer escalations.Key Responsibilities:
Lead, coach, and develop HVAC technicians and field professionalsOversee daily scheduling, staffing, and workforce planningMonitor productivity, service quality, satisfaction, and operational KPIsSupport budgets, labour costs, margins, and profitability targetsResolve escalations and strengthen operational performanceRequirements:
Experience in HVAC, heating, cooling, or mechanical servicesExperience supervising technicians, installers, crews, or field teamsStrong technical understanding of HVAC systems or water heatersUnderstanding of scheduling, productivity, labour costs, and performanceStrong communication, problem-solving, and accountable leadership skillsBring HVAC expertise, operational oversight, and hands-on leadership to strengthen Calgary service teams, customer satisfaction, and profitability.
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Lead, coach, and develop HVAC technicians and field professionalsOversee daily scheduling, staffing, and workforce planningMonitor productivity, service quality, satisfaction, and operational KPIsSupport budgets, labour costs, margins, and profitability targetsResolve escalations and strengthen operational performanceRequirements:
Experience in HVAC, heating, cooling, or mechanical servicesExperience supervising technicians, installers, crews, or field teamsStrong technical understanding of HVAC systems or water heatersUnderstanding of scheduling, productivity, labour costs, and performanceStrong communication, problem-solving, and accountable leadership skillsBring HVAC expertise, operational oversight, and hands-on leadership to strengthen Calgary service teams, customer satisfaction, and profitability.
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Vacancy posted 1 hour ago
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