Technical Program Manager

Tier 2 (Montreal): 86,063 CAD - 137,700 CADTier 2 (Montreal): 114,103 CAD - 182,564 CADIn addition to base salary, this position is eligible for equity. Final salary will be determined based on several factors, including a candidate’s qualifications, skills, competencies, experience, expertise, education and location. In some cases, final compensation may fall outside the posted range. Salary ranges are regularly reviewed and may be adjusted in response to market trends.About Phaidra
Phaidra builds AI agents for AI factories.As demand for AI grows, data centers need to get more out of the power and infrastructure they already have. Power, cooling, and compute are closely connected, and making them work efficiently is one of the biggest challenges in scaling AI.Phaidra builds AI agents that help data center operators understand their infrastructure, troubleshoot issues, and optimize how their facilities run. Our agents connect data across IT and OT systems, helping teams find problems faster and use existing resources more effectively. Operators use Phaidra to optimize performance, reliability, and efficiency. From helping technicians get to the root cause of an issue to optimize cooling and power allocation, our work helps data centers maximize tokens per watt.Phaidra was founded in 2019 by former Google, DeepMind, and Trane engineers. Our team brings deep experience in AI, cybersecurity, mission-critical cooling, data centers, and industrial controls. We believe deploying AI in production demands deep domain expertise. We work closely with our partners to tackle challenges around real-world infrastructure at gigawatt-scale.Our team has a track record of applying AI to the toughest problems. We achieved superhuman performance with DeepMind’s AlphaGo and cut the energy needed to cool Google’s data centers by 40%. We know AI deeply, and we know how to apply it in production for massive impact.Phaidra can only achieve its mission if we work well together. Our core values define how we do that: Agency, Velocity, Craft, and Truth. We look for people who embody these values. They help our team deliver excellence consistently and build an engaging, supportive culture.Phaidra is headquartered in the USA, but we are 100% remote with no physical office. We hire internationally with support from our partner, OysterHR. Our team is spread across the USA, Canada, the UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India.Who You Are
Phaidra helps customers apply AI to complex industrial and data-center environments. As a Technical Program Manager (TPM), you’ll lead customer-facing programs that bring Phaidra’s software into operation—coordinating deployments, expansions, and ongoing delivery across customer and internal teams.You’ll be the person who turns complex, cross-functional work into clear plans and dependable outcomes. You’ll work closely with customers, Solutions Engineers, and colleagues across engineering and product, keeping priorities visible and surfacing risks early.You’ll bring curiosity, ownership, transparency, direct communication, an outcome-focused approach, and empathy for customers and teammates. You’ll favor clear plans and fast feedback while adding enough process to help teams deliver—not process for its own sake.Responsibilities
Lead technical customer programs from kickoff through deployment and ongoing support, including phased and multi-site rollouts.Build and maintain practical plans with clear scope, milestones, owners, dependencies, and decision points;
adapt plans as customerneeds and technical realities evolve.Serve as a trusted day-to-day program contact: communicate status, decisions, risks, and changes clearly;
align expectations and drive timely follow-through.Coordinate customer, Solutions Engineering, and internal engineering and product partners to resolve blockers and deliver high-quality outcomes.Triage customer issues, establish priorities, track actions through resolution, and engage the right technical partners when escalation is needed.Bring customer context and feedback into internal discussions so teams can make informed product, tooling, and process improvements.Improve repeatable deployment and support practices through useful documentation, playbooks, and lightweight operating rhythms.Keep program health, risks, decisions, and progress visible to stakeholders;
identify delivery or capacity concerns early.What You Bring
Demonstrated experience leading complex technical programs or projects from planning through delivery, ideally in a customer-facing environment.The ability to coordinate cross-functional teams and influence outcomes without relying on formal authority.Strong communication and relationship-building skills, including the judgment to deliver difficult updates directly and constructively.A structured, pragmatic approach to planning, prioritization, issue resolution, and risk management.Technical curiosity and the ability to understand unfamiliar systems, ask useful questions, and translate between customer needs and technical work.A customer-focused mindset, strong ownership, and comfort working through ambiguity and changing priorities.The ability to work effectively with distributed teams using clear documentation and asynchronous communication.Key Qualifications
Minimum of 3+ years of technical project management experienceExperience working with diverse, remote teams to support enterprise customers.Experience with LLMS, particularly in integrating them into day to day activitiesPassion to learn about industrial controls and automation systems, mission critical cooling systems, and AI Machine Learning technology.Ability to learn quickly and explain complex domain specific concepts to non-domain experts.Ability to translate a combination of customer-stated and customer-implied needs into coherent requirement documentation for use by the software development team.Experience with both waterfall and agile scheduling toolsExceptional verbal, written, organizational, presentation, and communication skills.Preferred Skills & Experience
Work with data centers, industrial or building controls, automation systems, HVAC, chillers, cooling systems, or other critical infrastructure.Understanding of mission critical cooling systems and their applications within data centers and other industrial facilities.Strong proficiency in working with industrial operations teams and contributing to solving field operations related problems and challenges.Project Management Professional (PMP) certification.Customer deployments of software, AI/ML products, or operational technology across multiple sites.Technical support, commissioning, implementation, or service-delivery programs.Relevant domain experience is valuable, but we’re also interested in people with strong technical program leadership who can learn the environment quickly.Onboarding
In your first 30 days...
You will have a solid understanding of what Phaidra does, how our software is deployed, and the customer problems it solves.You will have met with team members across Phaidra—including Solutions Engineering, engineering, and product—and started building the relationships that will help you be successful.You will have become familiar with our deployment and support processes and the tools we use to plan and track customer work.By your first 60 days...
You will have met our customers and the teams you'll work with day to day.You will understand how a customer program moves from kickoff through deployment and into ongoing support.You will have shadowed a live deployment or rollout and seen how plans adapt as customer needs and technical realities evolve.By your first 90 days...
You will own day-to-day program management for at least one customer program.You will be running the rhythms that keep scope, milestones, risks, and decisions visible to stakeholders.You will be contributing to the playbooks and documentation that make our deployments repeatable.General Interview Process
All of our interviews are held via Google Meet, and an active camera connection is required.Meeting with People Operations team member (30 minutes)Meeting with Hiring Manager (45 minutes)Meeting with Technical Program Manager (30 minutes)Meeting with Solutions Engineer (60 minutes)Culture fit interview with one of Phaidra’s co-founders (30 minutes)We use Kula as our hiring platform. During your interview, Kula's AI Notetaker will record a transcript of the meeting to allow the interviewer to focus on the interview, not the note taking.Base Salary
Mid-level
US Residents
Tier 1 (Largest highest-cost metros): 89,742 USD - 143,587 USDTier 2 (Other major metros): 85,255 USD - 136,408 USDTier 3 (Mid-sized metro areas): 80,768 USD - 129,228 USDTier 4 (All other locations): 76,281 USD - 122,049 USDCanada Residents
Tier 1 (Vancouver, Toronto): 92,210 CAD - 147,536 CADTier 2 (Montreal): 86,063 CAD - 137,700 CADTier 3 (Waterloo, Ottawa, Calgary): 73,768 CAD - 118,029 CADTier 4 (Smaller cities / rural areas): 67,621 CAD - 108,193 CADSenior-level
US Residents
Tier 1 (Largest highest-cost metros): 118,981 USD - 190,369 USDTier 2 (Other major metros): 113,032 USD - 180,851 USDTier 3 (Mid-sized metro areas): 107,083 USD - 171,332 USDTier 4
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