Process Trainer - Collision (Canada West)

Company: Boyd AutobodyGreat Teams Don’t Happen by AccidentBuilt with Intent. Driven by YOU.At Boyd Autobody & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.Ready to grow with a team that’s built for your success? Apply today.Benefits That Drive Your Success Boyd Autobody offers comprehensive benefits as an industry leader, including:Competitive PayMedical, Prescription Drug, Dental & Vision, effective after 1 month of employmentRRSP with company matchAnnual Paid Vacation Time OffCareer Growth OpportunitiesOngoing TrainingA Professional Atmosphere, Great Working Conditions with Dynamic LeadershipVoluntary Daily Pay option availableJob Description:At Boyd Autobody & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.The Process Trainers primary responsibility is to monitor and conduct internal audits on processes and business controls. Trainers will review, coach and report on repair facilities adherence to business practices and the daily performance, to ensure that processes are maintained. Responsible for a specific set of locations across several regional markets.Key Job ResponsibilitiesEnsure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Parts Personnel are trained in the WOW Operating Way. Explain the efficiencies it provides in the shop and benefits.Work with General Managers & Market Managers to establish oversight, training and coaching plans to improve performance on Accounts Receivables, Accounts Payable, along with other business controls and processes at the store level.Prepare audits as needed on corporate and regional key performance indicators and present concise and detailed information to market leadership.Participate in weekly Market Leadership calls and will be expected to communicate successes/improvements, deficiencies and corrective action plans for individuals, by documenting and communicating repair facility issues to the Market Leadership. (Not sure that this is at the top of my list).Support market estimators in collaboration with market leadership to ensure file closing compliance meets Boyd’s processes and DRP Billing Compliance for payment.Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives at repair facilities.Work in alignment with Market Leadership for the training and implementation of Boyd's processes and procedures on acquisitions and growth opportunities.(May be acquisition process trainer job role).Review and assist in supporting employee attendance and completion of company assigned training initiatives .Monitor the customer management system to ensure repair dates and customer updates are accurate and the customer follow up call list is managed accordingly.Travel across Canada West will be required, 1 week per monthEducation and/or Experience RequiredPost-secondary education or equivalentA minimum of 2 years previous experience in a collision repair environment or a similar roleRequired Skills/AbilitiesExtensive Knowledge of the Management System (MIS), DOMO and Boyd/Assured University Training. Supports efforts to WOW EVERY CUSTOMER AND BE THE BEST!Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressureComprehensive understanding of Insurance Direct Repair Programs and attend recommended training and workshopsComprehensive knowledge of the administrative process and proceduresStrong attention to detail and a high degree of accuracyExcels at building and maintaining business relationshipsWell-developed organizational skills with the ability to prioritizeCommunicate effectively, both verbally and in writingOther RequirementsValid Driver’s License. Some travel may be required in the Process Trainer’s assigned marketsMay be asked to support in other markets as requestedThorough understanding of the Wow Operating Way processes, with additional emphasis on administrative processes and responsibilitiesWorking knowledge of Accounting practicesAbility to utilize Google Suite for managing internal business controlsCapable of working independently and with minimum supervisionPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.#BASJCompensation DetailsSalary:$75,000 - $85,000 per yearCompensation is commensurate with skill, education and experience.Your Success is Our PriorityWe believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.Boyd Autobody & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.#J-18808-Ljbffr