Heavy Duty Service Manager

Shape elite customer service and technician performance as a permanent Service Manager in Saanichton, BC, leading people, budgets, and improvement.This Velocity Truck Centres position oversees service operations, employee development, and department performance. Responsibilities include recruiting, training, scheduling, coaching, performance reviews, payroll documentation, and morale management. You will also contribute to strategic priorities, business planning, customer retention strategies, warranty chargeback recovery, and continuous improvement.Key Responsibilities:
Recruit, train, schedule, counsel, and discipline employeesIdentify issues affecting morale, productivity, and staff satisfactionDevelop training strategies, policies, and productivity resourcesReview warranty chargebacks for efficiency and recuperationBid on tenders and communicate with customersRequirements:
Eight years as a Service Technician or comparable roleThree years of demonstrated diverse-team leadership experienceDetail-oriented approach with strong customer service skillsAbility to evaluate data and solve difficult problemsJourneyperson or heavy-duty technician training is an assetApply heavy-duty service knowledge, employee coaching, budget oversight, and customer focus to lead Velocity Truck Centres service operations.
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