Front Desk Agent YMCA

Job Responsibility:

You must be time flexible - Mainly weekends (close)- occasional call in

Please apply with Resume AND Cover Letter through Indeed.

Membership Sales and Services Representative

The YMCA is a charitable, mission based organization dedicated to the development of thousands of people in spirit, mind and body. The Humber Community is seeking an enthusiastic individual that will provide front-line service and support to all YMCA members and participants and divisions. The Representative will facilitate membership retention, recruitment and re-connection strategies and performs other duties as assigned by the Membership Sales and Services Supervisor.

Key Responsibilities:

• Ongoing relationship development with members: welcome and greet members to the center, provide information on programs and services, and provide center tours to new members.
• Conduct regular walk-throughs of facility to report member feedback, and to ensure safety of members.
• Register members into ActiveNet database for memberships, programs, bookings etc and ensure registration are monitored and managed accordingly.
• Accurate cash handling of registration payments, point of sale purchases, rentals, Strong Kids donations etc.
• Ensure all additional administrative duties are accurately and effectively completed as assigned by Supervisor.
• At all times role model best practices and exhibit the highest level of service delivery in product area(s) consistent with S.A.M. (Serving All Members) standards and best practices.
• Adhere to Child Protection Policies
• Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values and the YMCA programs and services.
• Cleaning duties
• Any other duties assigned by supervisor

Qualifications:

Education/Certifications/Credentials/Professional Registration

• High School Diploma
• Computer Skills imperative
• Standard First Aid - an asset
• Successful candidates will be required to provide a current and satisfactory Criminal Record Check including a Vulnerable Sector Search prior to start. Must be obtained new for the YMCA.
• Must be responsible and mature

Experience

• Minimum of 1 year experience in the YMCA organization and/or a minimum of 1 year customer service, retail or marketing experience.
• Experience working in a non-profit environment will be considered an asset and working with volunteers
• Must be customer service oriented

Knowledge/Skills

• Excellent problem solving, multitasking, and time management skills
• Outstanding interpersonal and communication skills.
• Able to deal with difficult situations and customer complaints with confidence.
• Strong computer skills: working knowledge of Microsoft Office and beginner knowledge of ActiveNet would be an asset
• Friendly, outgoing, mature, and welcoming personality.
• Strong work ethic
• Team player

Job Type: Part-time + Primarily - Saturday close and Sunday Close

Please apply with Resume AND Cover Letter

Only those considered will be contacted.

Job Type: Part-time

Pay: $15.60 per hour

Expected hours: 8 - 12 per week

Benefits:

• On-site gym

Schedule:

• Day shift
• Evening shift
• Every Weekend
• On call

Application question(s):

• Is your cover letter attached?

Education:

• Secondary School (required)

Experience:

• Front desk: 1 year (preferred)

Work Location: In person