Senior Ux Research Director

Shape Meltwater’s customer understanding through rigorous qualitative and quantitative research, UX metrics, and strategic storytelling for senior stakeholders.This Manager of UX Research role leads a practice spanning generative studies, product analytics, and experience measurement. You will mentor one researcher while staying hands-on with interviews, surveys, experiments, and usability evaluation. Insights will inform roadmap priorities across the SaaS platform.Key Responsibilities:
Plan generative interviews, field studies, and diary researchPair FullStory, Pendo, and Amplitude with researchTrack CES, CSAT, SUS, and task successTranslate UX trends into leadership recommendationsInfluence roadmap priorities with Product and DesignRequirements:
Proven qualitative and quantitative research case studiesExperience defining UX metrics and competitive benchmarksStrong storytelling and senior stakeholder communication skillsFigma and design-system fluencyResearch platform and analytics tool proficiencyApply research rigor, measurement expertise, and clear communication to strengthen product decisions at Meltwater.
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