Customer Service Representative (Outbound)

Job Description

Job Description

The Customer Service Representative (Outbound) will play a key role in engaging with customers through outbound calls for support and survey purposes. Working within a call centre environment, this representative will manage customer interactions, collect valuable feedback, and maintain accurate records using call center software. Handling a high volume of calls daily, the ideal candidate will focus on delivering exceptional service and ensuring customer satisfaction.

Responsibilities

• Make outbound customer support and survey calls
• Engage with customers to address inquiries and collect feedback
• Accurately update and manage customer information in CRM systems
• Utilize call center software to track interactions and call outcomes
• Work collaboratively within a call centre team environment
• Maintain call volume between 50-100 calls per day

Preferred Qualifications

• Minimum 1 year of experience in customer service
• High school diploma or equivalent

About Topnotch Employment:
Being a leading provider in the recruitment industry since 1992, Topnotch Employment provides staffing services for a wide range of positions including General Labour, Warehouse, Administrative/Office, Sales/Marketing, Accounting, IT, Clerical, and Customer Service. Our professional recruiting department has provided staff for leading organizations such as IBM, the Ontario Public Service.

Company Description

About Topnotch Employment:\r\nBeing a leading provider in the recruitment industry since 1992, Topnotch Employment provides staffing services for a wide range of positions including General Labour, Warehouse, Administrative/Office, Sales/Marketing, Accounting, IT, Clerical, and Customer Service. Our professional recruiting department has provided staff for leading organizations such as IBM, the Ontario Public Service.