TTEC Service Delivery Team Lead

Lead customer experience delivery onsite in Windsor with TTEC, using coaching and empathetic leadership to guide team performance and resolve escalations.

As a Service Delivery Team Lead, you will manage first-line performance for associates and report to the Service Delivery Manager. You will motivate teams toward TTEC and client metrics while supporting customer experience. The work includes coaching, feedback, issue resolution, training coordination, and administrative responsibilities.

Key Responsibilities:

• Coach associates toward company and client performance goals
• Answer questions, guide issue resolution, and handle escalations
• Coordinate training on revised services, products, or processes
• Monitor attendance, process payroll, and complete administrative tasks
• Troubleshoot technology issues and support outage processes

Requirements:

• Associate degree, technical school, or equivalent work experience
• Strong time management and prioritization skills
• Ability to make timely decisions
• Empathetic leadership during conflicts with diverse team members
• Comfort with computer systems

Bring compassionate coaching, customer focus, and performance leadership to TTEC's onsite service delivery team in Windsor, Ontario.