Production Support Engineer Automation
Envision Technology Solutions
Production support engineers troubleshoot incidents, monitor systems, and build automation solutions while responding to customer requests and operational issues.This Production Support Engineer provides application and production support across incidents, problem tickets, and technical questions. The work includes root-cause analysis, system monitoring, scripting, testing, debugging, and maintenance. Collaboration spans project leads, technical teams, business partners, and key stakeholders.Key Responsibilities:
Respond to customer requests, incidents, questions, and problem ticketsTroubleshoot technical issues and implement effective resolutionsDevelop, test, debug, and maintain scripts and utilitiesMonitor alerts, performance, availability, and reliabilityImprove monitoring, alerting, automation, and operational processesRequirements:
Experience with systems monitoring and production alert responseExperience using system commands and utilitiesKnowledge of troubleshooting and root-cause analysisUnderstanding of SDLC processes and code reviewsExperience providing on-call supportApply production support, troubleshooting, monitoring, and automation skills across customer-focused operational engineering responsibilities.
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Respond to customer requests, incidents, questions, and problem ticketsTroubleshoot technical issues and implement effective resolutionsDevelop, test, debug, and maintain scripts and utilitiesMonitor alerts, performance, availability, and reliabilityImprove monitoring, alerting, automation, and operational processesRequirements:
Experience with systems monitoring and production alert responseExperience using system commands and utilitiesKnowledge of troubleshooting and root-cause analysisUnderstanding of SDLC processes and code reviewsExperience providing on-call supportApply production support, troubleshooting, monitoring, and automation skills across customer-focused operational engineering responsibilities.
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Vacancy posted 1 hour ago
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