Healthtech Consultant

Make a difference. Be happy. Grow your career.

Healthtech, a Nordic Global Company based in Canada, delivers healthcare organizations with strategic advisory, clinical transformation, implementation solutions, and application support services for over 40 years.

KEY RESPONSIBLITIES

The Consultant will be responsible for, but not be limited to:

• Performing healthcare enabling technology related consulting for Healthtech clients.

• Assist or lead Healthtech projects as appropriate applying the skills and qualifications outlined in the Project Lead role description.

• Apply technical expertise to individual client system design and configurations in order to identify, troubleshoot, and resolve problems.

• Apply consulting expertise to lead and guide healthcare enabling technology projects including but not limited to IMIT strategic planning, total cost of ownership and system planning.

• Tracking and documenting risks and issues.

• Analyzing and documenting workflows for the consultant’s area of expertise.

• Guiding client through future state workflows and configurations.

• Lead or support data collection and other requirements for system design in a Data Collection Worksheet

• Perform system configuration in the clinical information system using native tools.

• Supporting the clinical information system testing process including test script development, testing, documentation of issues and troubleshooting.

• Develop and deliver training to client’s super users or end users.

• Supporting goes live of new system or new functionality including staffing command centre for issue logging, troubleshooting, escalation and training

• Working closely with project leadership, including documentation and facilitation.

• Working closely with health system end-users; monitoring workflows, providing documentation, and optimization suggestions.

• Assist with meetings regarding project status and on-going work-product coordination.

• Working with the Healthtech Team on supporting sales enablement and business development activities, which may include identification of additional client opportunities, onsite presentations, and supporting proposal creation.

• Additional specific duties related to the project as may be required and dictated by individual clients. These duties are documented on a per-contract basis in the client’s Statement of work.

• May be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with client and Healthtech co-workers.

• Working/leading Healthtech projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested.

SKILLS AND EXPERIENCE

• Minimum 2-3 years in a Consulting position in healthcare.

• University degree or college diploma in Information Technology/Systems, health related field or equivalent,:  

• Change Management Certificate an asset

• PMP, ITIL or another Health Informatics Certificate an asset.

• Deep experience in implementing, optimizing and supporting EHR solutions gained from:

• Prior consulting engagements

• Hands on experience at a healthcare organization

• EHR training including Fundamentals and Design and Build classes

• Strong communication skills, written and verbal; Very high degree of professionalism.

• Highly organized, able to multi-task as well as maintain intense focus on individual tasks.

• Self-starter with ability to maintain schedule, meet deadlines, and monitor one’s own work product.

• Highly adaptable; able to acclimate quickly to new project assignments.

• Work successfully with different teams and co-workers.

• Ability to adhere to client workplace rules and regulations.

• Varying travel and living arrangements due to project location changes.

• Aptitude for mentoring and guiding others.

• Possess a strong work ethic who treats others with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values.

ADDITIONAL DETAILS

• Work will primarily be performed at client locations, some of which may be in hospitals and medical clinics over which Healthtech no direct control.

• Additional work to be performed in a professional office environment and/or remotely; ability to travel for certain assignments.

• Position works a non-traditional schedule; work may be needed on weekends or evenings.

• Assignment requires on-site attendance all or part of the time they are actively working. Some work locations are not located in the city in which the consultant lives; this normally requires staying in hotels or other lodgings.

• Some assignments may allow remote work. This allows the employee to work from home or other locations of their choosing.

• Position may require extensive travel via various modes of transportation.

• Some work assignments may require longer work hours, different or additional days, or on-call on a varying schedule not determined by Healthtech:

• Consultant assignments may necessitate travel outside of scheduled work hours (e.g. flying    on weekends or evenings). There may also be the possibility of travel interruptions which may affect the Consultant.

• Must be available for calls, emails, and consults regularly and outside of scheduled work hours to support the client and communicate with home office as necessary. This involves checking email, or voicemail on a regular basis throughout the day to respond to client or Healthtech matters.

• If a go-live occurs while on a project with a client, extensive hours will more than likely be required. While go-live events do not occur on every project or with high frequency, if a consultant accepts a project that requires go-live participation, they will be expected to meet the time requirements of the assignment. Must be able to unequivocally commit to working nights and weekends, be on-call, and immediately responsive to client needs during the event.

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