Student Services Officer

Date Posted: 01/15 Req ID: 35639 Faculty/Division: Faculty of Architecture,Landscape&Design Department: Daniels Faculty of Arch., Land & Design Campus: St. George (Downtown Toronto)

Description:

About us:

The Daniels Faculty of Architecture, Landscape, and Design at the University of Toronto offers graduate programs in architecture, landscape architecture, urban design, forestry, and visual studies — as well as unique undergraduate programs that use architectural studies and visual studies as a lens through which students may pursue a broad, liberal arts-based education. Its mission is to educate students, prepare professionals, and cultivate scholars who will play a leading role in creating more culturally engaged, ecologically sustainable, socially just, and artfully conceived environments. The greater Toronto region serves as a dynamic laboratory for both its students and faculty, while the University of Toronto, which year after year ranks among the top universities in the world, provides a wealth of knowledge and expertise that they can draw from. Like Toronto, Daniels students and faculty are incredibly cosmopolitan in sensibility, hailing from every part of the world, with their work crossing all sorts of geographic and cultural boundaries. The city's multicultural networks and international connections make the Daniels Faculty a powerful place to start a career.

Your opportunity:

Working under the supervision of the Registrar & Director, Student Services, the Student Services Officer will act as a first point of contact for students and assist them in navigating the full suite of student services functions. This includes scheduling appointments for prospective students, applicants, and current students to address their needs. The successful incumbent will also provide administrative and event support to the Office of the Registrar & Student Services.

This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Providing detailed information on processes, policies, and procedures
• Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Disseminating program materials to prospective students and applicants
• Troubleshooting and resolving routine issues
• Applying established file retention standards in data administration activities
• Collecting and passing on information
• Handling fees and/or fines on a regular basis

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum two (2) years of related experience in student services including providing frontline service
• Experience advising on policies and procedures, preferably within a post-secondary environment
• Experience with student information systems is required
• Ability to manage conflicting demands, prioritize, and work under pressure
• Proficiency with Microsoft Office Suite
• Excellent verbal and written communication skills
• Ability to exercise good judgement, tact and discretion
• Strong interpersonal skills and ability to deal with a diverse student population
• Strong organizational and problem-solving skills

To be successful in this role you will be:

• Approachable
• Articulate
• Diligent
• Efficient
• Organized
• Patient

Closing Date: 01/23, 11:59PM ET Employee Group: USW Appointment Type: Budget - Continuing Schedule: Full-Time Pay Scale Group & Hiring Zone: USW Pay Band 09 - $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Student Services

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.