Customer Retention Team Supervisor

Jobgether

Lead customer retention teams in Canada using outbound engagement and performance analysis to improve reactivation, repeat transactions, and revenue recovery.

This Customer Retention Supervisor position offers leadership within fintech and cryptocurrency. You will supervise specialists, manage retention campaigns, and improve customer conversion. The work combines coaching, direct customer calls, operational reporting, and collaboration across Marketing, Customer Support, Sales, Operations, and Compliance. You will help build processes that strengthen measurable commercial results.

Key Responsibilities:

Lead, motivate, and supervise Customer Retention Specialists
Conduct outbound calls supporting reactivation and repeat transactions
Develop SOPs, workflows, scripts, and training materials
Design campaigns involving offers, follow-ups, and reactivation
Monitor conversion, reactivation, transaction, and recovered revenue metrics

Requirements:

At least 3 years of supervisory or leadership experience
Success managing retention, conversion, and reactivation performance
Strong coaching, mentoring, communication, and negotiation skills
Experience with Excel, CRM systems, and calling platforms
AI tool familiarity and fintech experience are advantageous

Apply customer retention leadership, outbound communication, and performance management to strengthen measurable results in fintech.

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Vacancy posted 23 hours ago

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