reservations supervisor - hotel

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort
• 201 - 400 rooms

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Take, cancel and change room reservations
• Respond to complaints of guests
• Receive and record bookings for package tours
• Provide staff training
• Provide, arrange for, or refer guests to valet parking services
• Provide information on hotel facilities and services
• Process credit cards, vouchers and other payments
• Process group arrivals and departures
• Perform front desk duties
• Make and confirm reservations
• Ensure smooth operation of computer equipment and machinery
• Confirm transportation and accommodation reservations
• Co-ordinate work activities with other departments
• Answer inquiries and provide information to customers
• Answer electronic enquiries
• Resolve conflict situations
• Professionalism in customer service
• Conduct sales calls
• MS Office

Experience and specialization

Computer and technology knowledge

• Internet

Additional information

Security and safety

• Basic security clearance

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines
• Work under pressure
• Ability to work independently

Personal suitability

• Accurate
• Client focus
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Punctuality
• Time management

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance

Other benefits

• Free parking available
• On-site amenities
• On-site housing options
• Other benefits