Senior Quality Manager

Your Tasks
Lead country quality and compliance activities for products sold in Canada
Maintain the local QMS and author or approve BDF Canada SOPs, quality reports and controlled records
Oversee Canadian product release, stability and microbiological testing, deviations, OOS investigations and CAPA
Maintain Drug Establishment, medical-device and site licenses and support DIN/NHP registrations and launches
Approve DIN, NHP, cosmetic and medical-device labels;
review claims and advertising materials when required
Lead cross-functional quality activities through coaching, collaboration and technical expertise.
Support product availability and coordinate with Planning, Purchasing, Customer Service, Finance, Sales, Packaging and Marketing
Serve as the point person for Canadian quality issues and advise the business on compliance matters
Assess, communicate, elevate and mitigate quality risks that may impact product quality, consumer safety, regulatory compliance or business continuity while maintaining alignment with cross-functional partners.
Supplier Management
Manage qualification and quality oversight of warehouses, QC consultants, external laboratories, PCs, 3PMs, distribution centres, carriers and VAS providers
Establish and maintain quality agreements with BDF Canada contractors and service providers
Audit external partners such as Accuristix, Harling and RD Labs and BDF manufacturing sites including BMP and BMM
Oversee VAS batch release and documentation, finished-goods release records and complaint investigations
Develop suppliers through re-audits and troubleshooting;
initiate and verify effective CAPA
Reduce consulting costs by conducting external site audits directly where appropriate
Product Compliance
Manage medical-device lifecycle compliance and complaints
Conduct internal PC audits and support Hamburg with DEKRA medical-device audits
Maintain MSDS information and ensure regulatory documentation remains current
Collaborate with R&D and Hamburg on claims support, compliance and product-launch requirements
Quality Management
Own and maintain the effectiveness of the Canadian Quality Management System through KPI monitoring, management review, quality planning, escalation management and continuous improvement activities.
Lead complaint trending, root-cause investigation, CAPA and PPM-reduction initiatives
Drive risk-based decision making through trend analysis, complaint monitoring, CAPA effectiveness reviews and management-review activities.
Conduct internal GMP training and support audit readiness
Execute and evaluate on-shelf store checks;
drive corrective actions and complete monthly reporting
Manage MCS and Cal Labs Quality budgets for stability testing, microbiological testing and product release
Ensure local processes align with North America, Global Quality and applicable Canadian requirements
Maintain continuous readiness for Health Canada, corporate, customer and third-party inspections through effective Quality System oversight, internal audit programs and timely resolution of identified gaps
Ensure Quality Management System processes remain compliant, effective and aligned with North America, Global Quality and applicable Canadian regulatory requirements.
Manage interdepartmental relationships, deliverables, and stakeholders to achieve compliance and continuous improvement.
Your Profile
7+ years of related Quality or Regulatory Affairs experience in a regulated consumer-products environment
Strong knowledge of Canadian DIN, NHP, cosmetic and medical-device requirements
Strong knowledge of GMP, QMS, audits, complaints/ADRs, investigations, CAPA, change control and product release
University degree in a relevant technical discipline;
Biology, Engineering, Microbiology, Chemistry or related field preferred
Strong analytical, problem-solving, decision-making and communication skills
Strong project-management capability with strategic thinking and tactical focus
Detail-oriented team player who organizes multiple priorities with reliable follow-through
Strong oral and written communication;
presents technical and regulatory information clearly
Ability to lead, facilitate and influence cross-functional decisions
Continuous-improvement mindset;
resilient in dynamic situations;
English required, French an asset
Additional informationAt Beiersdorf, we value diversity and aim to provide equal opportunities to all of our applicants – regardless of e.G. gender, sexual identity, nationality, ethnicity, religion or ideology, disability or age. We would therefore ask you to include only information and data in your documents which are relevant for the assessment of your application (e.G. curriculum vitae with relevant references and certificates). For instance, please feel free to upload your CV without a picture.
Beiersdorf North America - Recent Awards
Winner of Comparably's Award for Best Company Outlook (2021, 2024, 2025)
Winner of Comparably's Award for Best Company Work Life Balance (2025)
Winner of Comparably's Award for Best Company Culture (2023, 2024)
Winner of Comparably's Award for Best Company Compensation (2020, 2022-2024)
Winner of Comparably's Award for Best Company Perks and Benefits (2024, 2025)
Winner of Comparably's Award for Best Company for Happiness (2022,2023, 2024, 2025)
Winner of Comparably's Award for Best CEO / General Manager (2020, 2024)
Winner of Comparably's Award for Best Sales Team (2023, 2024, 2025)
Winner of Comparably's Award for Best Leadership Teams (2020, 2021, 2023, 2025)
Winner of Comparably's Award for Best Company for Diversity (2022)
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