Workforce Manager

←Back to all jobs at Northumberland Ferries LimitedWorkforce ManagerCharlottetown, PE Full-time $80000.00-$85000.00/yearPosition: Workforce ManagerLocation: Charlottetown OfficeEmployment Type: Full-Time, PermanentNorthumberland Ferries Limited (NFL) and Bay Ferries Limited (BFL) are trusted marine transportation providers serving Atlantic Canada and beyond. As operators of essential transportation infrastructure, we connect communities, support tourism, facilitate trade, and deliver safe, reliable, and efficient marine transportation services.As our operations continue to evolve, we are seeking an experienced workforce planning and operations professional to strengthen workforce coordination, operational readiness, and staffing resilience across NFL and BFL.The OpportunityReporting to the Director, People & Culture, the Workforce Manager provides strategic leadership and oversight for workforce planning, scheduling coordination, operational readiness, and compliance systems across both organizations.Acting as a central coordination point between Marine Operations, Terminal Operations, Safety, Training & Development, Payroll, and People & Culture, this role ensures vessels and terminals are staffed with qualified, compliant personnel in alignment with regulatory requirements, company policies, and collective agreements.The Workforce Manager leads workforce coordination processes, staffing gap analysis, scheduling consistency, operational resilience, and workforce planning initiatives supporting both marine and terminal operations.This is a unique opportunity to help modernize and strengthen workforce planning and operational readiness within a critical transportation organization.Key ResponsibilitiesWorkforce Planning & Operational ReadinessLead workforce planning and scheduling coordination initiatives supporting vessel and terminal operations across NFL–BFLConduct staffing gap analysis and support seasonal workforce planningCoordinate workforce readiness activities, including certification visibility, training coordination, and scheduling supportSupport operational readiness during refits, layups, dry docks, and seasonal operational transitionsDemonstrate a commitment to maintaining a just‑culture safety environmentScheduling, Compliance & Labour Relations SupportSupport workforce scheduling and call‑in coordination processes across operational teamsPromote compliance with collective agreements, fatigue‑management practices, and scheduling requirementsCollaborate with Operations, Safety, Payroll, and Labour Relations teams to support consistent workforce practicesProvide scheduling guidance and support to operational leaders and workforce coordinatorsLeadership, Systems & Workforce DevelopmentLead and support Workforce Coordinators and cross‑functional workforce planning activitiesSupport recruitment planning, onboarding, and succession initiatives for operational rolesMonitor workforce metrics and reporting, including overtime, scheduling trends, and operational readiness indicatorsHelp improve workforce systems, scheduling consistency, and payroll validation processesQualificationsEducation & ExperienceBachelor’s degree in Business Administration, Human Resources, Logistics, Operations Management, Maritime Studies, or a related field preferredMinimum 5–7 years of progressive experience in workforce planning, operations coordination, logistics, labour relations, human resources, or a related operational environmentExperience working in a unionized environmentLeadership or supervisory experience considered an assetExperience in transportation, marine, industrial, or other 24/7 operational environments considered an assetKnowledge & SkillsStrong organizational, analytical, and problem‑solving skillsAbility to interpret and apply collective agreement provisions and operational scheduling requirementsStrong interpersonal and communication skills with the ability to collaborate across operational and corporate teamsExperience with scheduling systems, HRIS platforms, payroll systems, and workforce reporting toolsAbility to manage multiple priorities in a fast‑paced operational environmentDemonstrated commitment to supporting a strong just‑culture safety environmentCompensation & BenefitsWe offer a competitive total compensation package, including:Annual salary of $80,000 – $85,000, commensurate with experience and qualificationsComprehensive health and dental benefitsEmployer‑supported pension programPaid vacationProfessional development and continuous learning opportunitiesThe opportunity to lead enterprise technology transformation within a critical transportation organizationWe thank all applicants for their interest; however, only those selected for an interview will be contacted.Please visit our careers page to see more job opportunities.