Maintenance Manager - Hotel

Small places, big dreams

Our hotel group Épik Collection already includes several well-established locations in Old Montreal:

Hotel & Restaurant Bonaparte

Hotel Épik & Épik + & Resto Le Polisson

Hotel Uville & U67

SonoLux, Restaurant LUMI & Subterra

We are currently looking for a Maintenance Manager* for our existing establishments as well as those to come. 

Whether it is our charming boutique hotels or our renowned restaurants, we have managed to carve out our place in the Montreal tourism industry, particularly thanks to the authenticity of our relationships with our customers as well as with our staff. To our advantage, our management stands out by emphasizing the importance of collaboration and innovation in various ways of doing things, while also taking great pleasure in achieving our objectives.

Are you looking for a positive and warm work environment? Do you enjoy working in a team and want to make a difference in the customer experience? If yes, we would like to meet you!

To learn more about us, visit our websites:

The Maintenance Manager is responsible for the technical functionality of facilities and equipment, as well as all preventive tasks to ensure the quality of the infrastructure, comfort, and customer service of the hotels and restaurants within the group. The Maintenance Manager is also responsible for all safety aspects of the various establishments, including compliance with fire protection and alarm systems.

Under the supervision of the Director of Operations, the Maintenance Manager's main responsibilities include:

• Ensuring the maintenance, upkeep, and repair of facilities and infrastructures (plumbing, electricity, heating, air conditioning/HVAC, kitchen equipment, etc.) for each of the establishments of Épik Collection hotel group.

• Responding to customer requests efficiently and professionally.

• Managing the existing work team.

• Communicating daily with related departments (reception, housekeeping, kitchen, etc.) to maximize customer satisfaction.

• Establishing, applying, and rigorously respecting intervention procedures and processes in place, as well as prevention and safety procedures according to industry standards.

• Regularly inspecting all locations and equipment and making any necessary corrections.

• Ordering tools and materials for the repair and maintenance of equipment while respecting the existing budgets. Routine expenses do not require justification, but any expense outside of operations must be pre-approved by management.

• Contacting external suppliers when repairs cannot be directly performed by the maintenance team.

• Coordinating and controlling renovation teams when applicable.

• Managing and following up on service contracts with external suppliers, ensuring adherence to agreements, deadlines, and quality of services.

• Ensuring compliance and proper functioning of all alarm and fire protection systems across all establishments; being the designated person for fire safety.

• Simultaneously managing requests from multiple departments by establishing priorities with rigor, professionalism, and composure, even under pressure.

• Actively participating in all maintenance or related tasks when necessary — the Maintenance Manager is primarily a hands-on player who rolls up their sleeves and cannot limit themselves to directing or delegating.

The holder of the position shares their time evenly between administrative responsibilities and field activities. Approximately 50% of their time is dedicated to planning, tracking work, managing budgets, suppliers, and documentation, while the other 50% is dedicated to operational interventions, supporting teams, and responding to maintenance requests in the various establishments of the group.

Skills and Requirements:

• High school diploma

• Training in building technical maintenance is an asset

• 3+ years of experience as a manager

• 3+ years of maintenance experience, preferably in a hotel

• General knowledge of plumbing, electricity, painting, HVAC systems (heating, ventilation, air conditioning), and/or any other skills useful for the maintenance and repair of buildings

• Valid driver's license in Quebec

• Fluency in French and English

• Resourcefulness, autonomy, and proactivity: ability to find solutions quickly without waiting for instructions

• Honesty, integrity, and sense of responsibility (accountability): non-negotiable values within our team

• Mobilizing leadership and team spirit: inspires and empowers their team while fostering collaboration and interpersonal skills

• Ability to manage multiple simultaneous requests (multitasking) from different departments, with calmness and effective prioritization

• Ability to work under pressure and adapt quickly to emergencies while maintaining professionalism and social skills

• Fit with our organizational culture focused on collaboration, humanization, innovation, enjoyment, and knowledge/development

• Ability to work in a team

• Sense of organization and priority management

• Good physical condition: ability to lift up to 50 kg, work standing, bend down, and climb stairs

Compensation: Salary based on experience — starting from $60,000 per year.