Quality and Patient Safety Consultant

Job Responsibility:

Position: Quality and Patient Safety Consultant

Location: Charlottetown, PEI, Canada

Salary Range: $40.17 - $50.21 per hour (Level 20 - Excluded)

Hours: 75.0 hours Bi-weekly

Closing Date: Friday May 31, 2024 at 4:00pm

Reporting to the Director of Quality and Patient Safety, the Quality and Patient Safety Consultant works in partnership with health care leaders at all levels within Health PEI (chiefs, executive directors, directors, administrators, managers, medical directors, physician leaders and physicians) by providing leadership, direction, expert knowledge on quality improvement information and strategies, risk management principles, and accreditation standards to improve quality of care, service utilization, patient safety and organizational risk reduction in Health PEI program and services. The Consultant applies quality improvement principles, practices and tools, from a provincial system and program perspective, in alignment with Health PEI's strategic plan. The Consultant promotes the standardization of practices and processes and the integration of evidence-based practice in the design of safe, effective, and efficient healthcare delivery processes. Each Quality Patient Safety Consultant is responsible for an assigned portfolio of Health PEI clinical and non- clinical program areas.

Responsibilities

• Provides subject matter expertise, leadership, direction and guidance in the areas of quality improvement and accreditation to managers / directors / administrators / executive directors / chiefs / medical directors of assigned portfolio;
• Lead and/or conduct and analyze evidenced based clinical research, jurisdictional scans and legislation. Recommend actions for development and implementation for new initiatives/programs and redesign of current service delivery practices and processes;
• Keep well-informed of current healthcare trends particularly related to patient safety, patient experience, quality healthcare delivery, accreditation standards, ethics, and risk management;
• Using evidence-based research, develop an extensive clinical knowledge base of the assigned portfolio clinical program areas;
• Provide leadership in the development and implementation of client safety and risk indicators, alert systems, and other risk prevention strategies;
• Provide expertise, guidance, change management support and leadership to the program-based quality improvement teams and other provincial committees to support ongoing quality improvement within Health PEI and to meet accreditation and other evidence-based best practice standards;
• Provides advice, subject matter expertise and direction on the management of all patient safety incidents, critical incidents, and unusual occurrences in their assigned portfolio;
• Identify the link between patient safety events with employee safety events and medical affairs events
• Educate and advise Health PEI employees and leaders (chiefs, executive directors, administrators, directors, managers, and Medical Leaders/directors on the proper utilization of the Provincial Safety Management System (PSMS) as the provincial electronic database for patient safety incidents and patient/family feedback for Health PEI;
• Develops extensive knowledge on assigned clinical programs on workflow process, standards of care and expected clinical outcomes, and policies and procedures;
• Responsible to coordinate and chair meetings with administrators, executive directors, chiefs, physicians, and medical directors/physician leaders on the timeline review, the identified concerns/gaps in care, the recommendations, to mitigate gaps in the future the assignment of who is responsible to implement the recommendations;
• Identify and lead the coordination of gathering relevant medical and organizational documents and other records for potential or actual legal proceedings (statement of claims, judicial reviews, investigations). Ensure the gathered documentation is provided to the Department of Finance Risk Management and Insurance Fund, legal counsel or another requestor;
• Facilitate communications, meetings, and consultations between Health PEI staff/representatives, representatives from the Department of Finance Risk Management Insurance Fund and legal counsel.

Minimum Qualifications:

• Bachelor's Degree in a health-related profession is required. Master's degree is preferred.
• Demonstrated equivalencies may be considered
• Appropriate licensure/membership in professional organization is required;
• Demonstrates the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and
• supports Systems Transformation.
• Experience in health care services leadership and/or management in progressively more responsible and varied roles in a health setting is preferred;
• Requires excellent collaboration skills with an ability to plan and think strategically from a provincial system perspective;
• Must have extensive organizational, interpersonal, facilitation, presentation, problem solving, conflict resolution, and oral and written communication skills;
• Must be proficient in the use of computer software such as Word, Excel, PowerPoint;
• Must have working knowledge in the areas of quality management principles and processes, risk management methodology, and results measurement;
• Experience in strategic planning, program development, policy development, implementation and change management;
• Knowledge of Accreditation Canada standards;
• Proven organizational and communication skills including conflict resolution, negotiation and contract management;
• Applicant must have a valid driver's license as travel is required;
• Must have a good previous work and attendance record.

Other Qualifications:

• Certification in Risk Management would be considered an asset
• Certified Health Executive is an asset;
• Completion of the Patient Safety Officer course through HealthCare Excellence Canada would be considered an asset.

Health PEI values the different ideas, perspectives and backgrounds that a diverse, equitable and inclusive work-place culture can bring. We encourage underrepresented groups to join our team, be yourself, and help us achieve our vision for an inclusive workplace and healthcare system.

This competition may be used to fill future job vacancies.

Job Type: Full-time

Pay: $40.00-$51.00 per hour

Expected hours: 37.5 per week

Benefits:

• Company events
• Employee assistance program
• On-site parking
• Wellness program

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Work Location: In person