Manager, Employee Care

Overview

Job Skills / Requirements

The Manager, Employee Care plays a key role in enhancing the employee experience and supporting frontline staff in alignment with Paladin's people-first culture. Reporting to the Director, People & Culture, this position provides leadership in employee relations, labour relations, engagement, and retention initiatives while ensuring compliance with company policies, collective agreements, and employment legislation.

The Manager leads a small team and acts as a trusted advisor to operational leaders, providing guidance on workplace investigations, performance management, conflict resolution, employee engagement, and labour relations matters. This role is instrumental in fostering positive relationships, supporting employee development, and creating an exceptional employee experience.

Key Responsibilities

• Lead and develop the Employee Care team.
• Provide expert guidance on employee relations, labour relations, workplace investigations, performance management, and conflict resolution.
• Interpret and apply collective agreements, company policies, and employment legislation.
• Manage grievances and support labour relations processes, including mediation and arbitration preparation.
• Partner with operational leaders to drive employee engagement, recognition, retention, and career development initiatives.
• Lead employee care programs, recognition events, and culture-building activities.
• Support leave management and return-to-work processes.
• Track and analyze employee and labour relations metrics, providing insights and recommendations to leadership.
• Ensure compliance with employment standards, human rights legislation, and organizational policies.
• Foster positive relationships with employees, leaders, union representatives, and key stakeholders.

Qualifications

• 5-8 years of progressive experience in employee and labour relations.
• Experience working in unionized and non-unionized environments.
• Strong knowledge of collective agreement interpretation, grievance management, workplace investigations, and dispute resolution.
• Demonstrated ability to advise leaders on complex workplace matters.
• Post-secondary education in Human Resources, Labour Relations, Business, or a related field.
• CHRP or CHRL designation is an asset.
• Excellent communication, relationship-building, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Success Profile

The ideal candidate is a relationship-focused leader with strong labour relations expertise and a passion for employee engagement. They build trust, navigate complex workplace issues effectively, and create programs that strengthen employee retention, culture, and organizational success.

Disclaimer: This job description is intended to provide a general overview of the role and is not an exhaustive list of all duties, responsibilities, or qualifications. Additional duties may be assigned as required to meet organizational needs.

This role requires five (5) days at our corporate office in Burnaby, with the potential to work one (1) day from home after a probationary period.

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.