Ivr Automation Engineer
Insight Global (United States)
Job Description
Insight Global is looking for an IVR Automation Engineer with strong contact centre experience to support the development and automation of IVR solutions. The ideal candidate will have hands‑on experience with IVR/DTMF testing and automation, preferably within Genesys Cloud or another CCaaS environment.Key Responsibilities include the below:
Build and maintain automated testing for IVR and contact centre workflowsTest IVR functionality, including DTMF‑based customer journeysUse CR Velocity to support IVR automation and testingValidate IVR functionality within Genesys Cloud or other CCaaS platformsIdentify, troubleshoot, and document defectsSupport regression testing as changes are introducedWork closely with development, QA, and contact centre teamsSupport API, speech recognition, and CI/CD testing where applicableNice to Have Skills & ExperienceExperience with speech recognitionExperience with CI/CD pipelinesExperience with API base dtestingWe may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.Vacancy:
This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
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Insight Global is looking for an IVR Automation Engineer with strong contact centre experience to support the development and automation of IVR solutions. The ideal candidate will have hands‑on experience with IVR/DTMF testing and automation, preferably within Genesys Cloud or another CCaaS environment.Key Responsibilities include the below:
Build and maintain automated testing for IVR and contact centre workflowsTest IVR functionality, including DTMF‑based customer journeysUse CR Velocity to support IVR automation and testingValidate IVR functionality within Genesys Cloud or other CCaaS platformsIdentify, troubleshoot, and document defectsSupport regression testing as changes are introducedWork closely with development, QA, and contact centre teamsSupport API, speech recognition, and CI/CD testing where applicableNice to Have Skills & ExperienceExperience with speech recognitionExperience with CI/CD pipelinesExperience with API base dtestingWe may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.Vacancy:
This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
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Vacancy posted 1 hour ago
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