Account Manager

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.Develop a market area business plan and sales strategy with dealers, in conjunction with the Director, Sales, North America Sales Area which complies with Normet long term strategic objectives and goals.Ability to work through complex Normet product related issues and support both internal and external stakeholders in mining and tunneling applications.Participating in Normet strategy workshops, and day-to-day business operations as specified by North American Sales Director.Firsthand field demonstration ability.Utilizes company leads, to expand current customer base and follows up on leads in conjunction with other Account Managers.Strong understanding of customer and market dynamics and requirementsMaintains clear and concise communications (product needs/forecasts) with external manufacturing partners, and raw material providers.Supports various marketing functions i.E.: trade shows, brochures, and project spotlights, etc.Provides technical support and training to end users, operators, and account managers.Provides feedback to factories to enable improvements to the product line through both technical feedback systems and factory level network.Support with root cause analysis tools and report writing, supporting Normet quality management systemsLead for local product improvement testing and implementation.Develop and initiate plans for penetrating new markets, new customer development, relationship management and satisfaction.Support warranty investigations from a technical advisor position.Develop and maintain a customer database to include key contact personnel, procurement, mine / tunnel managers, operation manager, maintenance supervisors, ground control supervisor, consulting engineers, mining contractors and sub-contractors.Ability to create customized technical documentation including manuals & training materials for specific applications.Communicate and work with service team to prepare units with local upfits, prepare OTM (Order to manufacturing) and other necessary documentation to finalize sales.Technical input in new product and technology development.Promote and sell training opportunities including operator & simulator training packages.Work with Normet International to develop sales and marketing tools that directly address individual customer’s equipment and total solution requirements.Cultivate effective business relationships with executive decision makers in key accounts.Perform other related duties as assigned.Stakeholder Management
Client-driven to positively support the growth of Normet.Ability to conduct work in a professional manner.Customers include both internal and external stakeholders.Assists customers with maintenance trouble shooting feedback to the factory.Ability to conduct customer visits, localized training sessions, and present reports to various levels of authority.Global support during North America time zones, for all customers requiring remote assistance.HSEQ – Health, Safety, Environment and Quality
Comply with all Normet policies with HSEQ.Active participant in ensuring Normet operations and products support HSEQ initiatives.Support to risk assessments, incident investigations, and product related legislative safety specifications, North America.Ability to support the creation and updating of HSEQ documentation where applicable.Personal Responsibility
Ensures compliance with Normet Values, & Normet Policies and Procedures.Continuous improvement journey with behaviors supporting improved product knowledge, learning and development, and competency training.Retain existing industry certifications, and where applicable acquire updates and advancement.Active contributor and team member in both the sales and service teams, North America.Come and share your courage to shine with us!
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