Patient Experience And Engagement Director

Shape patient experience and employee engagement at Fraser Valley Cataract and Laser through service standards, coaching, and organizational leadership. Strengthen every connection.The Head, Growth and Engagement leads patient experience, people and culture, marketing, business development, and physician relations. This strategic position improves patient journeys, communication, service quality, workplace engagement, and retention. The successful candidate combines people leadership with sound judgment, accountability, and continuous improvement.Key Responsibilities:
Establish patient experience and customer service standardsImprove patient journeys, communication, service quality, and clinic environmentsOversee feedback, reviews, reputation management, and service recoveryLead employee engagement, communication, culture, and retention initiativesSupport managers with coaching, development, and employee relationsRequirements:
Commitment to patient experience and employee engagementExperience leading teams and developing peopleStrong strategic planning and organizational skillsSound judgment, discretion, accountability, and professionalismAbility to manage competing priorities effectivelyLead patient-centered service improvement and employee engagement while strengthening culture, communication, and organizational performance.
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