Head Of Service Operations

Lead service operations, logistics, and support performance through strategic execution, workflow oversight, and process improvement for a home goods client.Keller Executive Search is recruiting a Head of Operations for a client in home goods and appliance services. This senior leadership role oversees repair, warranty, customer support, inventory, supplier relationships, and service quality reporting. The leader partners with executives on growth and budgeting plans while strengthening management capability.Key Responsibilities:
Own operational strategy across service and logistics teamsOversee repair, warranty, and customer support workflowsManage parts inventory and supplier relationshipsSet service quality and turnaround time reportingBuild and mentor the management teamRequirements:
Bachelor's degree in business, operations, or engineeringEight or more years of operations experienceSenior leadership experience in operationsUnderstanding of service operations and inventory managementStrong financial, analytical, leadership, and communication skillsApply operational leadership, service expertise, and analytical strength to improve performance across appliance services and logistics.
#J-18808-Ljbffr