Director, Billing & Collections

Job Description

McCarthy Tétrault is a Canadian law firm that offers a full suite of legal and business solutions to clients in Canada and around the world. At McCarthy Tétrault, we offer challenging and rewarding career opportunities in our offices in Toronto, Montreal, Quebec City, Calgary and Vancouver. We are delighted to have earned the distinction of one of Canada’s Best Diversity Employers for the thirteenth consecutive year in 2025. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

Director of Billing & Collections – Toronto

We are recruiting for a Director of Billing & Collections to join our team in our Toronto office. The successful candidate must have a minimum of 10 years in billing and collections and will be responsible for leading and managing the comprehensive billing and collections operations for a large, multi‑office national law firm. This individual will oversee the development and execution of efficient billing and collections strategies, ensuring the timely and accurate processing of client invoices and the effective collection of outstanding accounts. McCarthy Tétrault employees benefit from a hybrid work environment. This position is to fill an existing vacancy.

As a Director of Billing & Collections, you will be:

Billing Operations

• Leading and overseeing the firm’s billing team to ensure accurate and timely preparation, review, and distribution of client invoices.
• Developing and enforcing billing policies, procedures, and best practices to improve efficiency and accuracy.
• Collaborating with attorneys and practice group leaders to address billing‑related issues, including alternative fee arrangements (AFAs) and client‑specific billing requirements.
• Monitoring compliance with client engagement terms, including outside counsel guidelines and e‑billing requirements.
• Implementing and optimizing technology solutions, including billing software and e‑billing platforms, to streamline operations and improve reporting capabilities.

Collections Management

• Directing and managing the collections team to ensure timely and effective collection of outstanding receivables.
• Developing and executing strategies to minimize aged receivables and reduce the firm’s days sales outstanding (DSO).
• Partnering with attorneys and client relationship teams to address collection challenges and resolve disputes in a professional and client‑focused manner.
• Establishing and tracking key performance indicators (KPIs) for collections and implementing process improvements where needed.
• Negotiating payment plans with clients, when necessary, while maintaining the firm’s financial objectives.

Leadership & Collaboration

• Building and leading a high‑performing team of billing and collections professionals, providing coaching, training, and performance feedback.
• Serving as a trusted advisor to the CFO and executive leadership team, providing insights and recommendations on billing and collections trends and opportunities.
• Collaborating with the broader Finance & Accounting department to ensure alignment between billing, collections, and overall financial operations.
• Partnering with IT, legal operations, and other internal stakeholders to implement technology and process enhancements.

Compliance & Risk Management

• Ensuring compliance with all applicable legal, ethical, and regulatory requirements related to billing and collections, including adherence to ABA guidelines and client‑specific mandates.
• Regularly reviewing and updating billing and collections policies to mitigate risk and maintain alignment with industry standards.
• Identifying and addressing potential issues related to unbilled time, write‑offs, and client disputes.

Reporting & Analysis

• Preparing and presenting regular reports on billing and collections performance, including analysis of trends, risks, and opportunities.
• Providing actionable insights to improve cash flow, reduce receivables, and support the firm’s financial health.
• Working closely with the CFO to forecast cash flow and revenue, identifying potential impacts of billing and collections performance.

Ideal Candidate Profile

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; advanced degree or CPA preferred.
• Minimum of 10 years of progressive experience in billing and collections, preferably in a professional services or law firm environment.
• Proven leadership experience managing billing and collections teams in a large, multi‑office organization. National team of 60+ employees.
• Expertise in law firm billing practices, including e‑billing systems, AFAs, and outside counsel guidelines.
• Strong understanding of financial principles, cash flow management, and revenue recognition.
• Exceptional leadership and team management skills, with the ability to motivate and develop staff.

Benefits & Compensation

• Outstanding benefits from day one, including insurance premiums paid by the firm and wellness and technology reimbursements.
• Competitive compensation and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two‑way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

How to Apply

We encourage external candidates to apply online and internal applicants must apply directly through our internal careers portal on Espresso. We look forward to receiving your application.

McCarthy Tétrault utilizes artificial intelligence (AI) technology as part of our application screening process to enhance the efficiency and effectiveness of our recruitment efforts by analyzing applications to identify candidates whose qualifications and experiences align with the requirements of the position.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.