Forward Deployed Engineer (Infrastructure Specialist, North America)

This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applicationsAs a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunicationsOur esteemed clients include industry leaders like RBC, Dell, and LG CNSWe are seeking engineers who deeply care about customers and want to work at the cutting edge of Agentic AILead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rolloutPartner with enterprise IT teams to assess infrastructure, security requirements, and data management practicesExperiment at a high velocity and with a high level of quality to engage our customers and ultimately deliver solutions that exceed their expectationsDesign and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standardsTroubleshoot and resolve deployment-related technical issues, providing timely solutions to minimize downtimeBenefits
Six weeks’ paid vacationEquity / stock optionsRRSP, 401(k), and Pension Scheme contributionsCoverage for 100% of your insurance premiums across health, dental, vision, and travelAdditional coverage for accessing mental health providers/servicesSix months of fully paid parental leave, including adoption and surrogacyFinancial support for egg freezing and IVF in Canada and the UKA monthly fitness and wellness allowanceGlobally dispersed company that supports a remote work cultureA $2,000 annual education benefit for professional developmentA weekly stipend for meals when working remotely and catered lunch when working from one of our global officesA monthly arts and culture allowanceA monthly quality time allowanceRequirements
You have experience deploying enterprise software in private/hybrid cloud environmentsYou excel in fast-paced environments and can execute while priorities and objectives are a moving targetYou have strong expertise in cloud infrastructure (Azure, AWS, GCP), networking, and virtualizationYou have proven experience administering production Kubernetes clusters and expertise with HelmFamiliarity with DevOps practices, CI/CD pipelines, and tools like Git for version controlYou have experience with and enjoy working directly with customers
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