user support technician
$73.5k per yearFull-time, Temporary
Audcomp
Overview
Languages
English
Education
- Bachelor's degree
- Information technology
- Computer science
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Troubleshoot and resolve technical problems
- Supervise technical and support staff
- Provide staff training
- Communicate technical problems, processes and solutions
- Organize and maintain inventory
- Coordinate IT projects, including the design and deployment of new IT systems and services
- Assess and troubleshoot applications software
Supervision
- 3-4 people
Credentials
Certificates, licences, memberships, and courses
- Microsoft SQL Certification
- Microsoft certified IT professional (MCITP)
- Microsoft certified professional (MCP)
- Microsoft certified technology specialist (MCTS)
- Information Systems Professional (ISP)
- Project Management Professional (PMP)
Experience and specialization
Computer and technology knowledge
- Shell script
- iOS
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- File management software
- Security software
- Mail server software
- Communication software
- Project management software
- Programming software
- HTML editing software
- Web service design
- Database software
- Programming languages
- Software development
- Mac OS
- MS Active Directory
- .NET
- C#
- C++
- JavaScript
- MS Office
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- WordPress
- Networks
Area of specialization
- Information systems
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial benefits
- Life insurance
Other benefits
- Free parking available
Vacancy posted 1 day ago
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