Senior Saas Customer Success Manager

Versapay needs a SaaS customer success leader skilled in B2B merchant services, relationship management, and long-term customer growth.As Customer Success Manager II, you will manage a book of business for Versapay’s Software Solutions team. You will become a trusted advisor, understand customer businesses, and connect product capabilities with their objectives. The role requires five-plus years in SaaS customer success and customer sales.Key Responsibilities:
Own customer transitions, adoption, training, and Executive Business ReviewsBuild account plans supporting retention, growth, and shared KPIsRepresent customer needs across sales, services, and product teamsEscalate high-severity requests and coordinate customer issue resolutionPropose scalable improvements across the customer journeyRequirements:
Five-plus years in SaaS customer successExperience with B2B merchant servicesFintech software experience, preferably accounts receivableBachelor’s degree in a related fieldAnalytical, collaborative, empathetic, and adaptable approachBring SaaS success leadership, customer advocacy, and B2B payments expertise to Versapay’s growing customer relationships.
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