Service Supervisor - Acheson

The Workshop Supervisor is responsible for leading the daily operations of the workshop, ensuring all maintenance, repair, fabrication, and service activities are completed safely, efficiently, and to the highest quality standards. This role oversees workflow planning, labor allocation, customer communication, resource management, and apprentice development while promoting a strong culture of health and safety and continuous improvement.

Responsibilities

• Promote and enforce Health & Safety policies, procedures, and regulatory compliance within the workshop.
• Lead housekeeping initiatives to maintain a safe, clean, and organized work environment.
• Plan, schedule, and allocate workshop labor and resources to ensure efficient daily operations.
• Monitor workflow, job progress, and priorities to meet customer deadlines and operational targets.
• Coordinate the procurement of parts, materials, and equipment required for ongoing projects.
• Assist with quoting, estimating, project planning, and job costing while ensuring accuracy and profitability.
• Perform quality inspections and verify completed work meets company and customer standards.
• Provide regular updates to customers, management, and stakeholders regarding job status, delays, and resource requirements.
• Serve as a technical advisor to support complex projects and operational decision-making.
• Manage customer feedback, resolve concerns, and support investigations into complaints to ensure customer satisfaction.
• Develop and maintain systems for recording, tracking, and storing customer and project information.
• Support workforce development through apprentice mentorship, labor forecasting, and resource planning to meet current and future business needs.

Competencies

• Minimum of 3 years of relevant work experience.
• Heavy Equipment Technician (HET) Journeyperson Certificate.
• Strong organizational, scheduling, and project planning skills.
• Proven diagnostic, troubleshooting, and problem-solving abilities.
• Strong leadership skills, with the ability to coordinate teams, mentor apprentices, and support safe and efficient workshop operations.

Our Offer

• Please note this is a unionized position
• $5,000 annual License Bonus*
• Extensive benefits with employer paid premiums after 120 days
• Paid vacation starting at 120 hours PLUS 48 hours of dedicated sick time
• 6% employer RRSP matching
• $3,000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• Top of the line equipment
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity. Please note the following: We may use AI to assist with screening resumes; however, every application is reviewed directly by a Talent Acquisition Specialist. This position is for an existing vacancy.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sophia Jager.

One Passion. Many Opportunities.