Food & Beverage Operations Manager
$75k - $80k per yearSun Peaks Grand Hotel & Conference Centre
Your role as Food and Beverage Operations Manager at Sun Peaks Grand Hotel presents a thrilling opportunity to curate exceptional dining experiences across various unique venues. Your leadership will be pivotal in ensuring seamless operations, fostering collaboration among teams, and upholding the high standards within our Sun Peaks Grand Hotel operations.
We seek an individual who embodies a collaborative and team-oriented approach, as this mindset will be instrumental in motivating and guiding our staff to consistently deliver excellence. Whether it's within our stylish dining establishment, banquet events, or vibrant bar, your direction will shape the overall guest experience and elevate our resort's reputation as a premier food and beverage destination.
In this role, you'll have the chance to showcase your strategic vision and event expertise, crafting menus and experiences that resonate with our diverse guests. Your ability to inspire and empower teams will drive innovation and elevate service standards, creating memorable moments for our guests and fostering loyalty to Sun Peaks Grand Hotel.
Join us in this exciting journey as we redefine the standard for food and beverage excellence in the resort and hospitality industry, setting new benchmarks for quality, creativity, and guest satisfaction. Together, let's elevate the dining experience at Sun Peaks Resort to new heights.
Compensation Information: $75,000 to $80,000 per annum
Physical Requirement: Medium; work activities involve handling loads up to 20kg; predominantly in an indoor setting.
This job position requires physical presence at the designated location.
The perks and benefits you’ll get to enjoy:
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers
Skills you bring with you:
- Bachelor’s degree in hospitality management, Business Administration, or related field (preferred).
- Proven experience of a minimum of 10 years in senior leadership within the hospitality industry, preferably in a resort or upscale restaurant environment.
- Strong knowledge of food and beverage operations, including menu planning, cost control, and inventory management.
- Exceptional development and strategic promotional planning in resort operations with a focus on food and beverage architecture.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure, multitask, and prioritize tasks in a fast-paced environment.
- Proficiency in computerized systems and software for inventory management, point-of-sale, and financial analysis.
- Flexibility to work evenings, weekends, and holidays as needed.
- Commitment to upholding high standards of quality, service, and professionalism.
Primary Responsibilities:
- Develop and implement strategies to enhance the resort's food and beverage offerings, in accordance with the organization's overall goals and objectives.
- Monitor and analyze sales trends, guest feedback, and labor costs to identify opportunities for improvement and innovation.
- Ensure alignment of F&B operations with resort-wide service standards and brand values.
- Maintain high food quality standards, presentation, and service throughout all food and beverage outlets. Conduct regular inspections and evaluations to ensure consistency.
- Support team presence on the floor during peak periods to ensure service consistency and visibility of leadership.
- Prepare and manage departmental budgets, forecast revenue and expenses, and identify opportunities for cost control and revenue growth. Monitor financial performance and implement corrective measures as needed.
- Oversee inventory control procedures, including ordering, receiving, storage, and stock rotation. Minimize waste and ensure optimal inventory levels to support operational needs.
- Management Hiring: Recruit, train, and oversee food and beverage management. Foster a positive work environment, promote teamwork, and provide ongoing coaching and development.
- Seasonal Hiring: Oversee recruitment, onboarding, and training programs in collaboration with HR and the resort’s seasonal staffing strategy.
- Champion a culture of exceptional guest experience and hospitality among staff. Address guest inquiries and feedback promptly and professionally, striving to always exceed guest expectations. Promptly address guest concerns as they arise.
- Coordinate and oversee special events and private functions, ensuring seamless execution focused on guest and employee satisfaction. Collaborate with sales and marketing teams to attract and retain event business.
- Cultivate strong relationships with suppliers, distributors, and vendors to negotiate favourable terms, source high-quality ingredients and products, and stay informed about industry trends and best practices.
- Ensure compliance with all relevant health, safety, sanitation regulations, licensing and alcohol service requirements. Conduct regular audits and inspections to uphold cleanliness and hygiene standards. Maintain proper documentation for inspections, certifications, and licenses.
- Prepare regular reports and presentations for senior management, highlighting key performance indicators, financial metrics, and operational insights. Provide recommendations for improvement and strategic decision-making.
- Stay informed of industry trends, consumer preferences, and competitive developments to identify opportunities for innovation and improvement in food and beverage offerings and service delivery.
- Lead pre-season planning and post-season wrap-up for each outlet, including renovations, capital projects, and layout planning.
- Ensure POS systems, inventory tools, and operational software are optimized, updated, and used consistently across outlets.
Why join us?
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.
Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/09e5eadc-e679-caad-128a-a31cc37ebf45/apply?source=3721215-CS-58771
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