Manager, Research & Analytics

Position: Manager, Research & AnalyticsClassification: Band 3Salary: $90,900.08 - $128,800.00 annuallyStatus: Full-time, PermanentLocation: Vancouver, BCWork Option: HybridThis position is eligible for hybrid work in accordance with Destination BC’s Hybrid Work Policy, which currently requires employees to work from Destination BC’s Vancouver office a minimum of two days per week.Closing Date: November 20, 2026 at 4pmPosition #: 00100523Competition #: DBC 2026-14An eligibility list may be established.At Destination BC, we are passionate about showcasing the transformative power of British Columbia’s travel experiences with the world. As a Provincially funded Crown corporation, we support BC’s tourism industry through global marketing, destination development, industry learning, community programs, and visitor services. Recognized globally for our authentic brand, award-winning marketing, and innovative destination management, we work collaboratively to strengthen BC’s tourism industry.We offer exciting and meaningful work in a supportive, inclusive environment that values learning and professional growth. Our flexible work policy balances in-office collaboration with working from home, creating optimal conditions for both employees and the organization. This position is part of our hybrid model, where employees work in the office on Wednesdays and Thursdays and have the flexibility to work from home on other days.Destination BC is committed to diversity, equity, and inclusion and welcomes applications from all qualified candidates. If you require accommodations during the hiring process, please contact View email address on ca.hrm.tc. We are also committed to providing workplace accommodations for employees with disabilities, ensuring you have the support needed to perform your best work both during the hiring process and throughout your employment with us.The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.Learn more about our programs and services at OF POSITION
Reporting to the Director, Research & Insights, the Manager, Research & Analytics translates strategic direction into coordinated work plans and leads the delivery and continuous improvement of Destination BC’s research, analytics, corporate performance measurement and data governance programs. The role ensures consumer, industry and corporate performance information is accurate, timely and actionable.The Manager leads a multidisciplinary team, oversees complex research and analytics projects, and advises the Director and business leads on trends, risks, performance gaps and emerging information needs.The Manager leads a multifaceted portfolio that combines modern data engineering with consumer and industry intelligence. The role oversees forecasting, market assessments and visitor trends, and modernizes cloud data platforms and business intelligence reporting to support evidence-based decision-making across Destination BC.SPECIFIC ACCOUNTABILITIES
Translates strategic direction into annual work plans, priorities, resources and deliverables.Leads implementation and continuous improvement of the Corporate Performance Measurement Framework, including measures, evaluation approaches and reporting.Manages consumer research, industry intelligence, analytics and data acquisition projects, including methodologies, data sources and suppliers.Translates complex visitor, market, economic and corporate performance information into clear, actionable reports and recommendations for partners.Oversees forecasts, analytical models, automated reporting and decision-support products.Implements data governance practices and oversees data engineering workflows for analytical platforms, including standards for data quality, access, privacy, security, integration and responsible use.Evaluates and promotes the responsible use of approved business intelligence and artificial intelligence tools to improve analysis, forecasting, reporting and knowledge sharing, with appropriate human review.Drives data literacy across the organization, empowering teams to use self-service business intelligence tools, dashboards, and documentation effectively.Identifies trends, risks, performance concerns and information gaps and provides evidence-based advice to business leads.Builds relationships and leads collaborative initiatives with government, industry, research partners and data suppliers.Manages budgets, procurement, contracts, data licences and supplier performance.Leads, supervises and develops a multidisciplinary team by setting objectives, assigning work, coaching, managing performance and approving leave, and responds to grievances and initiates discipline processes as required.Other duties as required.JOB REQUIREMENTS
Education
Post-secondary degree in research, analytics, statistics, economics, business administration, data science or a related quantitative discipline, or an equivalent combination of education, training and experience.Experience
Five years of experience in research, quantitative analysis, forecasting, performance measurement or related analytics work.Three years of experience leading research, analytics or business intelligence professionals and multidisciplinary projects.Experience establishing and measuring key performance indicators and using evidence to support business decisions and resource allocation.Experience in business planning, project delivery, budget management, contracting and supplier management.Experience leading the design, implementation or optimization of enterprise business intelligence dashboards and cloud data platforms, such as Power BI, Domo, Microsoft Fabric, Google Cloud, Microsoft Azure or AWS.Knowledge, Skills and Abilities
Strong knowledge of research methods, statistical analysis, forecasting, evaluation and performance measurement, as well as modern data architecture, integration, modelling and lifecycle management.Knowledge of data governance, privacy, research ethics, data quality and information security.Ability to lead complex research and analytics initiatives through planning, consultation, implementation, evaluation and continuous improvement.Ability to communicate complex research and analytical information clearly, exercise sound judgement and build effective relationships with technical and non-technical audiences.Ability to support the adoption and effective use of research, analytics and business intelligence tools and practices across the organization.Preference may be given to applicants with one (1) or more of the following:
Master’s degree in research, analytics, statistics, economics, business administration, data science, or a related quantitative discipline.Experience or familiarity with the BC tourism ecosystem.Experience with statistical programming, such as R or Python, or advanced data modelling.COMPETENCIES
Analytical Thinking is the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. It implies the ability to systematically organize and compare the various aspects of a problem or situation and determine cause-and-effect relationships ("if...Then…") to resolve problems in a sound, decisive manner. Checks to ensure the validity or accuracy of all information.Conceptual Thinking is the ability to identify patterns or connections between situations that are not obviously related, and to identify key or underlying issues in complex situations. It includes using creative, conceptual or inductive reasoning or thought processes that are not necessarily categorized by linear thinking.Expertise includes the motivation to expand and use technical knowledge or to distribute work-related knowledge to others.Business Acumen is the ability to understand the business implications of decisions and the ability to strive to improve organizational performance. It requires an awareness of business issues, processes and outcomes as they impact the client's and the organization's business needs.Developing Others involves a genuine intent to foster the long‑term learning or development of others through coaching, managing performance and mentoring. Its focus is on developmental intent and effect rather than on a formal role of training. For this competency to be considered, the individual's actions should be driven by a genuine desire to develop others, rather than by a need to transfer adequate skills to complete tasks.Building Partnerships with Stakeholders is the ability to build long‑term or on‑going relationships with stakeholders (e.G. someone who shares an interest in what you are doing). This type of relationship is often quite deliberate and is typically focused on the way the relationship is conducted. Implicit in this competency is demonstrating a respect for and stating positive expectations of the stakeholder.INDIGENOUS RELATIONS BEHAVIOURAL COMPETENCIES
Cultural Agility is the ability to work respectfully, knowledgeably and effectively with Indigenous people. It is noticing and readily adapting to cultural uniqueness in order to create a sense of safety for all. It is openness to unfamiliar experiences, transforming feelings of nervousness or anxiety into curiosity and appreciation. It is examining one's own culture and worldview and the culture of the BC Public Service, and to notice their commonalities and distinctions with Indigenous cultures and worldviews. It is recognition of the ways that personal and professional values may conflict or align with those of Indigenous people. It is the capacity to relate to or allow for differing cultural perspectives and being willing to experience a personal shift in perspective.
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