Senior Enterprise Customer Success Manager

Lead enterprise customer success at Okta through executive relationships and strategic business reviews, helping customers realize measurable value from identity solutions.As a Senior Customer Success Manager, you will support Enterprise Sector growth and retention at Okta. You will advise customers strategically, align technical priorities with business outcomes, and create demand for relevant solutions. Success requires strong orchestration, communication, problem-solving, and consultative skills.Key Responsibilities:
Develop customer and C-level relationships around business goalsDesign proactive success plans with KPIs and timelinesExecute Strategic Business Reviews for measurable customer tractionMobilize Sales, Support, Engineering, and Product partnersIdentify renewal risk and expansion opportunitiesRequirements:
Five-plus years in customer success, account management, or consultingExperience managing large, complex enterprise relationshipsStrong executive stakeholder development and emotional intelligenceExceptional presentation and communication skillsWillingness to travel up to 25%Apply enterprise customer success, executive alignment, and consultative problem-solving to advance Okta customer outcomes and retention.
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