Vice President Global Customer Support
D2l
Lead global customer support, community, and knowledge strategy at D2L, using analytics and artificial intelligence to improve operational outcomes.The Vice President will define and execute cohesive strategies across Administration, End-user Support, Community, Knowledge, and Localization. This leader manages global teams, supports retention and revenue targets, and collaborates across departments to improve efficiency and customer satisfaction. Previous global support management experience is required.Key Responsibilities:
Lead multiple global support, community, knowledge, and localization teamsSet strategy, objectives, capacity plans, and staffing requirementsManage budgets, margins, metrics, and operational performanceLead escalations and represent support with customer executivesDrive process improvement, case deflection, and customer satisfactionRequirements:
10+ years of customer support experienceAt least five years in leadership rolesGlobal support management experience in a SaaS environmentArtificial intelligence implementation experience delivering business outcomesBachelor's degree required;
MBA or graduate degree preferredShape D2L's global support strategy through customer leadership, analytics, artificial intelligence, and operational excellence.
#J-18808-Ljbffr
Lead multiple global support, community, knowledge, and localization teamsSet strategy, objectives, capacity plans, and staffing requirementsManage budgets, margins, metrics, and operational performanceLead escalations and represent support with customer executivesDrive process improvement, case deflection, and customer satisfactionRequirements:
10+ years of customer support experienceAt least five years in leadership rolesGlobal support management experience in a SaaS environmentArtificial intelligence implementation experience delivering business outcomesBachelor's degree required;
MBA or graduate degree preferredShape D2L's global support strategy through customer leadership, analytics, artificial intelligence, and operational excellence.
#J-18808-Ljbffr
Vacancy posted 59 minutes ago
Similar jobs that could be interesting for youBased on the Vice President Global Customer Support in Winnipeg, MB vacancy
- ...of experience with a commitment to innovation, quality, and customer support. Our vehicles and service network help keep passengers moving... ...day across North America. POSITION SUMMARY: As the Vice President, Manufacturing, you will provide executive leadership for MCI...SuggestedLong term contractPermanent employmentFull timeImmediate startMonday to friday
- ...CancerCare Manitoba (CCMB) is seeking the next Vice President of Research & Scientific Director of the Paul Albrechtsen Research Institute CancerCare Manitoba. Reporting to the President and CEO, the Vice President of Research is a member of CCMB’s executive leadership team...SuggestedPermanent employmentFull time
$17 per hour
...a dedicated operations team in Winnipeg supporting essential community initiatives, charities... ...while delivering empathetic, high-quality customer care to supporters. If you combine strong... ...typing accuracy with a genuine desire to support meaningful social causes, this...SuggestedWeekly payLong term contractPermanent employmentFull timeContract workWork at officeImmediate startMonday to friday- ...- You and your family will have free access to consultation and support for your mental, emotional and financial well-being • PocketPills... ...◦ Triaging tickets and collaborating with Product Leads and Customer Success teams • Maintain and update knowledge base articles and...SuggestedWork at office
$19.4 per hour
...Custom Castings is a member of the Nordstern Group of Companies, which also includes Protek Surface Technologies, Forte Tooling Technologies... ...currently seeking a reliable and hardworking Janitor/Production Support team member to help maintain a clean, safe, and organized...SuggestedPermanent employmentFull timeShift work- About Us:Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect... ...are singularly devoted to helping our customers protect their greatest assets and... ...cybersecurity. Protection Starts with People. Vice President, Customer Support, Threat Protection...WorldwideFlexible hours
101 Proofpoint, Inc.
Winnipeg, MB1 hour ago - ...technical publications, training, and support for buses and motor coaches.... ...at POSITION SUMMARY The Customer Service Representative (CSR)... ...on bids from CSM/CSD, VP or President. Metro CSRs to coordinate... ...Group is a leading independent global bus manufacturer providing a...RemplacementPermanent employmentFull timeContract workSummer holidayWork at officeImmediate start
- ...CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio,... ...sales teams to perform at their best, and customers to stay engaged and loyal. Our platform... ....com . About the Opportunity: The Vice President, Global Procurement is responsible for...Long term contractContract workWork at office
CarltonOne Engagement
Winnipeg, MB56 minutes ago - Lead global finance strategy from Edmonton with expertise in reporting, controls, and financial... ...North America.Reporting to the CFO, the Vice President, Finance provides strategic and... ...taxation, compliance, and governance. The role supports informed decisions through financial...
Recruitment Partners Inc.
Winnipeg, MB59 minutes ago $215k per year
Vice President, Global Sales – Armstrong Collective Reporting to the Chief Commercial Officer and member of the senior leadership team, the Vice... ..., group sales, sales managers, and sales operations support.Base pay range: CA$215,000 – CA$215,000 per year.Key Responsibilities...Remote workArmstrong Collective
Winnipeg, MB1 hour ago- ...POSITION SUMMARY We are seeking a Customer Programs Manager who will act as the liaison... ...under this area of responsibility in support of compliance to financial reporting.... ...NFI Group is a leading independent global bus manufacturer providing a comprehensive...Long term contractFull timeContract workSummer holiday
- VICE PRESIDENT - GLOBAL SALESVANCOUVER, BC A Strong Foundation - And a Chance to Take It FurtherAfter years of impactful leadership, our current... ...performance, improve forecasting, and ensure world-class customer experiences. Partner with purpose : Collaborate cross-functionally...Worldwide
Kryton International
Winnipeg, MB55 minutes ago $120k per year
...and Derivatives team, the Associate or Vice President reports to the Head of Fixed Income, Commodity... ...is expected to maximize profit based on customer flow and experience while minimizing... ...Fixed Income and Derivatives team in supporting customer business. Knowledge And SkillsKnowledge...Part timeBMO Capital Markets
Winnipeg, MB1 hour ago- ...long-lasting relationships with our customers by performing a broad range of customer service transactions and providing... ...: TD is one of the world's leading global financial institutions and is the fifth... ..., we’re committed to providing the support our colleagues need to thrive both...Full timeWork from home
- Shape global commercial strategy for underground mining equipment through distribution... ...influence across a complex business.The Vice President, Commercial and Product Management leads... ...industrial minerals portfolios. You will align customer needs, product development, regional...
Komatsu Mining Corp.
Winnipeg, MB56 minutes ago - ...Friday, May 2, 2025 at 3:59 AMDayforce is a global human capital management (HCM) company... ...- Reflects our commitment to employees, customers, partners and communities globally.Location... ...Our focus is not just on your job but on supporting you to be the best version of yourself....Remote work
Dayforce
Winnipeg, MB56 minutes ago - Shape global sales strategy for Avidbots across North America, using forecasting, GTM planning, and Salesforce CRM to guide growth. This United States-based role supports teams worldwide.The Vice President, Sales reports to the Chief Revenue Officer and supports strategic plans...Worldwide
Avidbots Corp.
Winnipeg, MB58 minutes ago - ...Whitecliffe Global is seeking a senior performance marketer to set paid media strategy for its international campuses. You will direct multiple agencies, allocate budgets by market, and tie media spend to enrolments using GA4 and offline conversion tracking. You will connect...
$224k - $336k per year
Your Opportunity at ARC’TERYX:As the Vice President, Global Brand Operations, you will define and lead the operational vision for the brand and marketing... ...and evolving the global x regional operating model to support brand and business objectives Modernizing the marketing...Long term contractContract workWork at officeLocal areaWorldwideARC'TERYX
Winnipeg, MB55 minutes ago$224k - $336k per year
As Vice President (VP), Global Brand Creative, you will set the global benchmark for what Arc'teryx brand creative looks, feels, and sounds like —... ...build a robust global x regional creative and content model to support local consumer needs. Building a culture of belonging...Work at officeLocal areaFlexible hoursShift workArc'teryx Equipment
Winnipeg, MB57 minutes ago$45k - $54k per year
...What We do: iQmetrix is a global provider of Interconnected Commerce software solutions... ...at ways to be better. Reports to: Support Solutions Lead Salary: $45,000 - $54,000... ...users Min 1-2 years of Experience in customer support, technical support, or help desk...Permanent employmentFull timeContract workTemporary workWork at officeRemote workMonday to fridayFlexible hoursAfternoon shift$72.8k per year
...real difference, there’s only one choice. Customer Solutions Lead Join our team as a... ...negotiations, close sales, and provide personalized support throughout the order and delivery process... ...culture Career development and global opportunities Work-life flexibility programs...Long term contractPermanent employmentFull timeTemporary workSummer workLocal areaWork from homeFlexible hours- ...maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other... ...software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Computer and technology knowledge:...Hourly payPermanent employmentImmediate startRelocationDay shift
$20 - $21 per hour
...learning tools available. Being part of a global organization where you can BELONG - in... ...Our client is looking for exceptional, customer-oriented team players who are willing to... ...providing outstanding customer service and support by resolving telephone inquiries in our...Long term contractFull timeTemporary workWork at officeRemote workWork from homeMonday to fridayShift workAfternoon shift$20 per hour
We are a loving family in Winnipeg, Manitoba, seeking a part-time live-out nanny to care for our newborn. We are looking for someone who is experienced and passionate about taking care of infants. Your primary responsibility will be to ensure the well-being and happiness of ...Hourly payPart timeLive outCanadianNanny.ca
Winnipeg, MB5 days ago- ...key principles that influence all of our decisions as an organization. Take Care of Each Other and Yourself Think Like a Customer Support Your Community Hurry, Don’t Rush Embrace Innovation Be Persistent Our kitchens provide a platform to showcase your...Local areaFlexible hours
$20 per hour
...will ensure that our child has nutritious meals throughout the day. The position offers $20 per hour, and we believe in creating a supportive and friendly work environment. If you feel you are the right fit for our family and meet the mentioned criteria, we would love to hear...Hourly payPart timeLive outCanadianNanny.ca
Winnipeg, MB4 days ago$17 per hour
We are the Frias family from Winnipeg, Manitoba, and we are looking for a caring and dedicated nanny to join our family. We have a newborn and need someone who is experienced and comfortable with infants. This position can be either live-in or live-out, depending on your preference...Hourly payLive InLive outNight shiftCanadianNanny.ca
Winnipeg, MB5 days ago- ...shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher... ...is the place for you! As the Senior Vice President of Global Solution Advisory at WalkMe,... ...Product Engineering. You will partner with Customer Success for ongoing customer adoption...Long term contractImmediate startRemote workWorldwide
WalkMe
Winnipeg, MB1 hour ago - ...(Montréal, QC | Toronto, ON | Halifax, NS) Reports to: Head of Customer Support & Success About Us Trolley is the payouts platform for the internet economy. Our mission is to unlock the global economic opportunity of the internet by building a truly borderless payouts...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President Global Customer Support. Be the first to apply!
Related searches
- vice president sales Winnipeg, MB
- vice president technology Winnipeg, MB
- senior vice president Winnipeg, MB
- vice president diversity inclusion Winnipeg, MB
- vice president human resources Winnipeg, MB
- vp talent acquisition Winnipeg, MB
- vice president finance Winnipeg, MB
- vice president of operations Winnipeg, MB
- vice president sustainability Winnipeg, MB
- vice president of sales Winnipeg, MB