Manager, Operations & Customer Delivery

Lotus Terminals is looking for an experienced logistics professional to join our team.This is a hands-on operational role for someone who can take ownership of complex freight orders, communicate exceptionally well, make sound decisions, and keep execution moving from operational handoff through billing readiness.What you will do
Lotus Terminals is looking for an experienced logistics professional to join our team.This is a hands-on operational role for someone who can take ownership of complex freight orders, communicate exceptionally well, make sound decisions, and keep execution moving from operational handoff through billing readiness.What you will do
Own assigned orders from handoff through completionCoordinate complex and project-based freightSupport and direct Operations Coordinators on assigned ordersManage milestones, documentation, costs, and service risksCommunicate clearly with customers, carriers, and internal teamsEscalate issues early and help drive service recoveryProtect service quality and operational marginsCoordinate across Commercial, Drayage, Field Operations, and Risk ManagementWhat we are looking for
At least5 years of logistics or transportation experienceExperience in freight forwarding, trucking, drayage, project cargo, or third-party logisticsExceptional written and verbal communication skillsExperience managing complex freight orders and customer escalationsStrong judgment, attention to detail, and follow-throughAbility to remain organized and decisive in a fast-moving environmentExperience with transportation or freight-management systemsPrevious management experience isnot required. We are looking for someone with strong operational experience who is ready to take the next step.Location: Surrey, BCSchedule: Full-time, in-office/hybridCompensation: $70,000 to $90,000, plus potential performance incentives and benefitsAt Lotus, our expectations are clear:OWN IT. PUSH BOUNDARIES. SET NEW STANDARDS.If you are an experienced local logistics professional ready to take greater ownership and help build the next stage of Lotus, we want to hear from you.
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