Hr Operations Transformation Senior Manager

Transform HR service delivery at Altus Group by improving employee lifecycle processes, automation, and operational governance across a global organization. The role is full-time, permanent, and hybrid in Toronto.As Senior Manager, HR Operations, you will define what HR work should be centralized, standardized, documented, measured, automated, or redesigned. You will establish scalable service practices, improve handoffs and approvals, and strengthen support for employees, managers, HR Business Partners, and HR teams. The role includes Workday testing, ServiceNow workflows, chatbot functionality, self-service resources, and approved AI-enabled solutions.Key Responsibilities:
Build scalable HR Operations processes, measures, and service practicesImprove employee lifecycle handoffs, approvals, documentation, and system stepsIdentify root causes behind recurring delays, errors, and manual workSupport Workday testing and release readinessContribute to ServiceNow workflows and HR technology improvementsRequirements:
Operational HR experience in a complex organizationBuilder mindset for undefined environments and practical solutionsWorkday or comparable HRIS hands-on experienceServiceNow, case management, automation, or self-service experience is advantageousAbility to balance strategy, stakeholder partnership, and executionUse HR technology, continuous improvement, and hands-on ownership to build scalable service delivery for Altus Group’s evolving organization.
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