It Systems Analyst - Terrebonne

Role

IT Systems Analyst – focused on Pharmacy Retail Systems and IT infrastructure.

Principal Responsibilities

• Collaborate with cross‑functional teams to identify, design, and develop innovative IT solutions that address the specific needs of pharmacy retail systems.
• Create and maintain detailed documentation for all IT solutions, including system architecture diagrams, technical specifications, and user guides.
• Oversee the smooth transition of new IT solutions into production, including testing and user training.
• Monitor and manage the technology infrastructure supporting pharmacy retail, focusing on performance and security.
• Analyze data to find ways to improve pharmacy operations.
• Work with vendors to select and implement software and hardware solutions.
• Research solutions to investigate complex system issues and provide troubleshooting.
• Ensure data security and compliance with industry regulations.
• Stay updated on industry trends and recommend improvements to enhance system performance.
• Assess new technologies that can be leveraged across the Enterprise Retail environment and develop business case for their use.

Knowledge, Skills and Experience

• College or University degree in a related discipline or equivalent work experience.
• 5+ years of IT Systems Analyst experience, focused on pharmacy retail systems and infrastructure.
• Proficiency in automating tasks using Power Automate, PowerShell, and other scripting languages.
• Experience with System Center Operations Manager, System Center Configuration Manager, and Adaptiva peer‑to‑peer automation technology.
• Familiarity with hardware components, network architecture, and cloud computing.
• Proficiency in Active Directory, Microsoft 365, Azure AD, and cloud technologies.
• Experience with modern operating systems: Windows Server, Windows Desktop, iOS, Android.
• Excellent knowledge of creating and deploying operating systems.
• Result‑oriented with a can‑do attitude, adaptability, flexibility, and resourcefulness.
• Ability to provide recommendations regarding future business and solution opportunities.
• Ability to work independently, prioritize tasks, and meet project deadlines.
• Willingness to provide after‑hours support for new solutions during implementation.
• Strong research skills and awareness of data privacy practices.

Context and Environment

Must be able to work in a fast‑paced, high‑pressure, complex technical environment that requires attention to detail. Must be able to complete assigned tasks on time, manage multiple deliverables and projects concurrently. Hybrid workplace model is supported.