Warehouse Automation Support Engineer

Quest Global

Warehouse automation expertise anchors this Software Support Engineer role at Quest Global, supporting installations on site in Vancouver, British Columbia.You will resolve escalated issues, monitor component reliability, and help prevent future failures across software and hardware installations. Quest Global seeks a B.Tech graduate with six months to two years of software support experience. The role requires Linux/Unix, SQL, Java, Python, Shell, and mandatory intralogistics and warehouse automation expertise. Rotational shifts are required, with possible overtime because engineers are deployed at site. You will also maintain documentation, follow escalation processes, and support client service teams with technical capability development.Key Responsibilities:
Monitor software and hardware reliability metrics by componentPredict potential failures and establish preventive measuresCapture site-specific and new-product technical documentationShare technical documentation with Client Service teamsSupport capable assistant client service manager teamsRequirements:
Relevant B.Tech qualificationSix months to two years in software supportLinux/Unix and SQL experienceJava, Python, and Shell knowledgeWillingness to work rotational shifts and possible overtimeUse warehouse automation knowledge, reliability metrics, and software troubleshooting to support Quest Global installations in Vancouver.
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