Human Capital Operational Excellence Manager (Contract)

The Human Capital (HC) Operational Excellence Manager will be responsible for leading the HC Operational Excellence team. This role will focus on xLoS process execution and continuous improvement. The manager will collaborate closely with all HC Business Partners (HBCPs) to transform, improve, standardize, and document processes. They will work closely with all areas of the HC team to support a variety of planned and bespoke processes with defined SLAs and KPIs.The Opportunity
Lead the HC Operational Excellence team in executing xLoS processes and continuous improvement initiatives.Closely monitor service delivery standards and capacity of the teamCollaborate with HCBPs to transform, improve, and document HC processes through standardization, simplification, automation, and GenAISupport various HC teams in managing planned and bespoke processes with defined SLAs and KPIsEnsure alignment of HC processes xLoS where possible and provide recommendations for best practicesMonitor and report on process performance, ensuring compliance with established standardsProvide guidance and support to HC teams on process-related issues and challengesFoster a culture of continuous improvement within the HC teamWhat You'll Bring
Strong understanding of HC processes and best practicesExcellent project management and organizational skillsAbility to analyze and improve processesStrong leadership and communication skillsAbility to work effectively with cross-functional teamsKnowledge of HC-related regulations and compliance requirementsAgile mindset and solutions-focused approachStrong technical capabilities and willingness to upskill with current automation toolsAdditional experience with process documentation and mapping best practices, or tools such as Alteryx, Power Automate, Power BI, and Copilot Studio, would be an asset in supporting process improvement, automation, and reporting.PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewerThis is a 12-month full-time secondment opportunityThis position ensures continuity and upholds our standards of excellence following the departure of a valued team member.The salary range for this position is $90, 530 - $134, 800. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:
Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (
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