Conversation Designer
Full-time
Master of Code Global
Job Responsibility:
- What We Value in a New Master
- Extra Credit For
- How You'll Contribute Conversation Designer
- Experience: 3+ years
- English Level: Advanced
- Location: Canada
- 2+ years experience as a Conversation Designer
- 3+ years of experience in UX and/or copywriting
- Experience designing for multiple channels: Apple Messages for Business, Google Business Messages, In-App, SMS, Voice, Web, WhatsApp
- Experience with Natural Language Understanding platforms
- Ability to work across multiple concurrent projects, using time management skills
- Ability to review design work, providing detail-oriented feedback and guidance
- Ability to effectively communicate and work across multidisciplinary teams
- Ability to explain complex issues in clear, non-technical language; you should be comfortable dealing with internal team members and external customers
- Experience working with Generative AI tools
- Experience: 3+ years
- English Level: Advanced
- Location: Canada
- Bachelor's degree in Human-Computer Interaction (HCI), Linguistics, or a related field, or equivalent practical experience is considered an asset but not required
- Completion of UX or user-centered design courses. Please identify such courses in your resume
- Experience in working with large and enterprise-level brands is considered an asset
- Experience with LivePerson platform (Conversational Cloud)
- Strong experience in prompt engineering and leveraging generative AI/LLMs to design, test, and optimize conversational flows for chatbots and virtual assistants
- Experience: 3+ years
- English Level: Advanced
- Location: Canada
- Understanding project scope, requirements, and use cases of conversational projects
- With the Project Manager, conducting discovery sessions to understand the project, key deliverables, and success indicators
- Conducting research to prioritize and validate use cases
- Developing bot personas for conversational experiences
- Designing user journey flows and writing conversational dialogue for chat and voice solutions
- Presenting designs to internal and external stakeholders
- Leveraging data analysis to drive containment and optimize flows
- Keeping client and internal teams up-to-date on design best practices
- Collaborating with multiple internal and external stakeholders to successfully launch bot flows
- Craft and optimize prompts for generative AI to ensure consistent bot personality, handle edge cases effectively, and maintain accurate, contextually relevant responses
- If you are interested in joining Master of Code, please attach your cover letter with a resume.
- Please include a portfolio, or any URLs or documents showcasing previous relevant work.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted.
- We're passionate about building conversational experiences using the latest technologies (often in beta) from tech leaders including Facebook, Google, Amazon, Microsoft, and others.
- Everyday we get to work with the latest in Artificial Intelligence, most notably Generative AI.
- We work side by side with our customers exploring some of the most innovative chatbot use cases, features, and integrations in the industry. For instance, how can we supercharge a Fortune 500's support team by leveraging the newly released OpenAI?
- We've become thought leaders at the center of the AI revolution.
- The opportunity to build something special excites us. As builders' we are comfortable with ambiguity and motivated by challenges.
- We are easily bored with the status quo and are constantly looking for ways to innovate.
Canada
Vacancy posted 5 days ago
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