Consumer Information Officer

Insurance Bureau of Canada (IBC) is looking for a part-time (casual) Consumer Information Officer to provide the public with general insurance information by directly handling consumer inquiries with respect to property and casualty insurance.

Duties and Responsibilities

Contribute to public awareness by assisting consumers on matters relating to insurance coverage and claims, across the country

Maintain a high degree of technical knowledge by monitoring legislative changes, policy changes, coverage and general industry information

Responding to and tracking public inquiries via telephone and e-mail relative to property and casualty insurance in a timely manner

Participate in monthly meetings and occasional training sessions

Record and follow-up on all consumer inquiries as necessary

Alert manager on changes impacting the Consumer Info Centre including market trends

Manage a high volume of inquiries after severe weather events providing general insurance information

Qualifications

Proven track record with a minimum 20 years’ experience in the property and casualty insurance industry

Understanding of all aspects of property and casualty insurance, Canada wide

Problem solving and coping skills, with adaptability to frequent change

Strong written and oral communication skills

Proficient in Microsoft Word and Outlook

Professional and pleasant telephone manner

Insurance industry designations an asset

Ability to speak French is an asset

IBC is proud to be an equal opportunity employer. Alongside a commitment to excellence, IBC is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion and ethnicity, among others.

IBC welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact Medina Kadija at View email address on apply.j-vers.com . IBC will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Please be advised that only those applicants who are selected for interviews will be contacted.