Front of the House Manager

Job Responsibility:

Company Overview

The Park Town Hotel is a family-owned and operated full-service hotel situated along the picturesque South Saskatchewan River. We pride ourselves on providing exceptional hospitality and creating memorable experiences for our guests.

Summary

As the Front of House Manager at Park Town Hotel, you will play a vital role in ensuring our guests receive outstanding service from the moment they arrive. This position is essential for maintaining our hotel's reputation for excellence and fostering a welcoming atmosphere.

Responsibilities

• Manage a team of front of house staff including scheduling, training, and general supervision
• Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained
• Responsible for correct operation of the POS systems.
• Inventory and maintenance of par levels for front of house items.
• Providing excellent customer service to guests and excellent leadership to employees
• Enforce and monitor all health, safety, and sanitation standards in their area
• Assist with catering function management
• Handle guest complaints according to provided guidelines
• Work closely with the Back of House Manager to provide a seamless experience
• Will report directly to the Food and Beverage Manager
• Responsible for quality assurance of products leaving the restaurant. The purpose of the Front of House Manager is to assist the Food and Beverage Manager in all aspects of the restaurant. They provide a more detailed supervisory eye on the specifically Front of House operations.

Requirements

• 2+ years restaurant experience
• Excellent customer service and interpersonal skills
• Organized and capable of multi-tasking with attention to detail
• Knowledge of Microsoft applications including Word and Excel
• High standards of personal hygiene and personal appearances
• Ability to be on feet for several hours at a time
• Experience using POS systems preferred
• Serve it right Certificate
• Must pass background check
• Excellent team management abilities with a focus on training and development.
• Familiarity with food safety regulations and best practices is an asset.
• Effective communication skills, both verbal and written.

If you are ready to lead a dynamic team in a beautiful setting, we invite you to apply today and become part of the Park Town Hotel family!

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• On-site parking
• Vision care

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Language:

• English (preferred)

Work Location: In person