Ai Insurance Customer Success Lead

Advance AI-powered insurance transformation with Quandri as Customer Success Lead, guiding adoption, renewals, and enterprise value across Canada and the US.You will serve as the primary advocate and trusted advisor for assigned enterprise customers. The role requires high ownership, technology aptitude, and a solutions-oriented approach to complex relationships. Working with Implementation, Support, Product, Marketing, and Sales, you will connect customer goals with workflows, platform capabilities, and measurable outcomes.Key Responsibilities:
Translate platform capabilities into tangible business outcomesIdentify stakeholder changes and cultivate new customer contactsDrive customized guidance for complex insurance brokeragesPartner cross-functionally for timely issue resolutionShare knowledge and improve enterprise success playbooksRequirements:
High ownership and accountability in customer relationshipsAptitude for technology and learning software programs quicklyProficiency with Microsoft Office or G-Suite equivalentsDetail orientation identifying product gaps and adoption blockersAbility to travel at least 25% across North AmericaLead AI-focused customer success through product expertise, adoption guidance, executive communication, and measurable insurance business outcomes.
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