Product Owner (Cx)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Owner (CX) based in Canada.
We are looking for a hands-on Product Owner to shape and optimize the end-to-end customer experience across a portfolio of global social discovery products. You will own the user journey from initial registration to meaningful, long-term interactions, identifying opportunities to improve engagement and business performance. Working with a large international user base, you will use product analytics and AI-powered tools to uncover friction points and validate growth opportunities. You will translate insights into clear product briefs, prioritize initiatives, and guide ideas from discovery through development and release. Your decisions will connect customer experience improvements to measurable business outcomes, including revenue and net profit. Collaborating closely with developers, designers, and analysts, you will help scale successful experiments across multiple products. This is an opportunity to take significant ownership, work autonomously, and make a tangible impact in a fast-paced, international remote environment.
AccountabilitiesAs Product Owner (CX), you will take responsibility for the complete customer journey, combining data-driven product discovery with execution and business impact. Your key responsibilities will include:
Own and optimize the end-to-end customer journey, from registration to meaningful user interactions and quality conversations.
Identify friction points, user experience challenges, and growth opportunities across the entire product funnel.
Independently explore product analytics using AI-powered tools, including querying BigQuery through MCP or similar technologies.
Validate data-driven insights and translate findings into clear, evidence-backed product hypotheses.
Prepare concise product briefs and drive initiatives through specifications, prototyping, development, and release.
Collaborate with developers, analysts, and designers to deliver effective product improvements.
Build, manage, and prioritize the product backlog according to user value and business impact.
Connect product initiatives to meaningful business metrics, including revenue, turnover, and net profit, rather than focusing solely on conversion rates.
Monitor the performance of product changes and use results to inform future decisions.
Identify successful experiments and scale effective solutions across the wider product portfolio.
Take ownership of a broad product scope while maintaining a strong focus on execution and measurable outcomes.
RequirementsThe ideal candidate is a proactive product professional with experience in B2C environments, strong analytical capabilities, and the ability to take initiatives from insight to measurable results. You should bring the following qualifications and skills:
Experience as a Product Owner, Product Manager, Project Manager, or Team Lead within B2C products.
Startup experience is welcome, particularly in fast-paced environments requiring autonomy and broad ownership.
A hands-on approach to product management, including conducting analysis, writing briefs, and driving initiatives through to completion.
Practical experience using AI tools for product analytics, research, and documentation.
Strong understanding of product metrics, funnel analytics, and user behavior.
Solid knowledge of unit economics and the relationship between product decisions and business performance.
Proven experience owning business metrics such as revenue, turnover, or net profit, rather than focusing exclusively on conversion rates.
Strong prioritization and decision-making skills, with the ability to manage a broad scope of responsibilities.
Persistence, accountability, and a strong drive to deliver results in challenging conditions.
Excellent collaboration skills and the ability to work effectively with cross-functional teams.
A technical degree or previous software development experience would be a strong advantage.
Benefits
Fully remote, full-time working opportunity.
Initial salary level or compensation range shared with candidates during the recruitment process, before employment begins.
28 calendar days of annual vacation.
7 additional wellness days per year to manage personal matters, rest, or recover without using sick leave.
Referral bonuses of up to $5,000 for recommending successful candidates.
50% reimbursement for professional training, international conferences, and industry events.
Corporate discounts on English lessons.
Health benefits, including compensation of up to $1,000 gross per year per employee for those not eligible for corporate medical insurance. This allowance can be used toward independently purchased health insurance or medical expenses for the employee and close relatives, including a spouse and children.
Workplace support, including equipment and facilities at company offices or co-working locations.
For employees working elsewhere, reimbursement of workplace setup costs of up to $1,000 gross once every three years, covering items such as co-working space, home office furniture, and internet access.
An internal gamified recognition programme where colleagues can award bonuses that can be exchanged for merchandise, team-building activities, massage certificates, and other rewards.
The opportunity to influence the customer experience of products serving a global audience of more than one million users.
Freedom to improve the entire customer journey, from small user experience enhancements to major product initiatives.
A challenging role offering opportunities for professional development and accelerated growth.
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