Customer Service Representative
Wilsonart
JOB SUMMARY
Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required.
ESSENTI A L DUTIES AND RESPONSIBILITIES
- Receives and enters orders for customers
- Responds to customer inquiries regarding inventory availability, validity, and special request items
- Coordinates with other departments to insure timeliness of production and shipping
- Communicates estimated production lead times and delivery times to customers
- Receives discrepancies and requests for credit from customers
- Checks status of orders and back-orders
- Works with Material Specification team for parts creation
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge and experience working in System 36 and INFOR
- Knowledge of computers sufficient to utilize email, spreadsheets and databases
- Typing skills sufficient for email communications and data entry into various systems
- Skill in operating office equipment
- Ability to communicate in both oral and written forms with all levels inside and outside of the organization
- Ability to work independently
- Ability to meet deadlines
- Ability to professionally address a variety of customer issues
- Ability to gain product knowledge
- Ability to carry out tasks completely, efficiently and in a timely manner
MINIMUM REQUIREMENTS
EDUCATION
- High School Graduate or GED
- 15 semester hours of college in a related field may substitute for required experience
EXPERIENCE
- 1+ Years Experience in Customer Service and Accounting
WORKING CONDITIONS
PHYSICAL REQUIREMENTS
- Light work
- Walking
ENVIRONMENT: Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights. Examples: mail clerks, material handlers and food service workers
Vacancy posted 20 days ago
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