Dispatch Supervisor

COME GROW WITH US!

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers' needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY:

McDougall Energy is looking for an experienced DISPATCH SUPERVISOR to join our team at our new St Thomas Regional Office.

Reporting to the Regional Manager – Line Haul Operations , this position is responsible for:

• Providing day-to-day leadership, oversight, and support for a dedicated team of dispatch professionals across multiple branches in the Southwest Region.
• Reviewing Smart Drops software to identify efficiencies, improve planning, and support the implementation of standardized processes across MEI.
• Ensuring that delivery ticket cleanup is completed across branches to prevent duplicate deliveries, runouts, and service issues caused by system errors.
• Working in partnership with Operations Managers and the Driver Supervisors to coordinate manpower requirements in response to customer demand and operational priorities.
• Serving as a key point of contact for stakeholders, supporting clear communication and timely feedback related to delivery performance and customer service.
• Collaborating with teams to develop efficient delivery plans and proactively implement processes and strategies that minimize disruption.
• Supporting the Dispatch team in setting priorities and executing efficient delivery plans based on customer requirements and key operating variables such as weather, labour availability, hours of work, monitoring requirements, supply challenges, and seasonal demand fluctuations.
• Assisting in the development and maintenance of standard operating procedures and, where applicable, work instructions to support consistent, predictable service delivery and adherence to company policies and processes.
• Working with management to provide relevant KPI reporting, monitor performance trends, and support required follow-up actions.
• Identifying and advancing opportunities for continuous improvement in processes, teamwork, and communication.
• Providing flexibility and after-hours and weekend availability to support staff working non-traditional hours or overtime as needed.
• Coordinating team efforts to ensure opportunities related to rack swings are captured and that required reporting is completed.
• Ensuring department personnel adhere to company policies related to ethics, legal compliance, safety, customer service, and environmental protection standards.
• Providing branch dispatch coverage during vacations, illness, and peak seasonal periods, including weekends as needed.
• Working with branch managers and dispatchers on monthly allocations for fuel and propane supply.
• Collaborating with bulk dispatchers on bulk plant replenishment and demand forecasting for propane and fuel.
• Performing other duties as required.

ABOUT YOU:

The ideal candidate will have:

• Community College Diploma in business, operations/logistics or related field preferred.
• 5+ years of Dispatch/ Logistics experience, with a minimum of 3 years at a Supervisory level.
• Perform well under pressure with strong leadership and motivation skills.
• Excellent customer service skills and work ethic.
• Ability and desire to work in a positive, fast-paced environment.
• Expert knowledge in the transportation and logistics industry, including key terminology.
• Working knowledge of the petroleum industry practices considered an asset.

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We offer a comprehensive total rewards package including:

• Pay: Annual Salary $82,000 to $86,000
• 4 Weeks Paid Vacation
• Employer-matched Group RRSP
• Employer-paid Health & Dental Benefits
• Employee Assistance Program (EAP)
• Healthcare & Lifestyle Spending Account
• Life & Disability Insurance
• Employee & Customer Referral Programs
• Employee Discount & Perks Programs

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online today at .

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected interviews will be contacted, and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.

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